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December 3, 2020
Question

503 Service Unavailable Back to Composer

Hi Friends! 

Can anyone help me with this error.

I'm new to this, so please show me step by step.

 

tomcat8-stdout.log: 

[localhost-startStop-1] ERROR com.thingworx.system.ThingWorxBootstrapper - [message: java.lang.Exception: Table [BasicSettings] does not have a field named [ScriptTimeout]]
com.thingworx.exceptions.ConfigurationException: java.lang.Exception: Table [BasicSettings] does not have a field named [ScriptTimeout]
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:1875)
at com.thingworx.system.ThingWorxBootstrapper.contextInitialized(ThingWorxBootstrapper.java:74)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4689)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5155)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:743)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:719)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:705)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:970)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1840)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)

thingworx-error.PNGthingworx-error2.PNG

2 replies

5-Regular Member
December 3, 2020

This exception is telling you to add "ScriptTimeout" in your platform-settings.json(Under ThingworxPlatform folder) file under "BasicSettings" section. Did you validate platform-settings.json file? May be any missing punctuation in the file ?

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Support
December 18, 2020

Hi @A.Asir.

 

If the previous response allowed you to resolve your issue, please mark it as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

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