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16-Pearl
May 6, 2025
Question

After enabling private end point connection on Azure SQL service,Thingworx server is not running

  • May 6, 2025
  • 2 replies
  • 522 views

Hello,

After enabling private end point connection on Azure SQL service, Thingworx server is not running. Is there any other configuration do we need to do on Thingworx side. I have updated private end point link for database in Platform settings file.

Below is configuration in Platform-Settings.json file for Azure SQL .

"PersistenceProviderPackageConfigs": {
"AzuresqlPersistenceProviderPackage": {
"ConnectionInformation": {
    "driverClass": "com.microsoft.sqlserver.jdbc.SQLServerDriver",
"jdbcUrl": "jdbc:sqlserver://xxxxx.privatelink.database.windows.net:1433;databaseName=thingworx;applicationName=Thingworx;encrypt=true;trustServerCertificate=true",
"password": "x",xxxxxx
"username": "twadmin"
},

.....................................

........................................

 

Thanks&Regards,

Latha

2 replies

16-Pearl
May 7, 2025

Hello @vi1 

 

I am not sure about your Thingworx version but you can refer following guide which can help you with the configuration for azure sql

 

https://support.ptc.com/help/thingworx/platform/r9.7/en/index.html#page/ThingWorx/Help/Installation/Installation/install_java_and_apache_tomcat__ubuntu_.html

 

Please feel free to revert in case it doesn't help or you have any further queries.

 

Thanks

16-Pearl
May 8, 2025

Hi @vi1,

 

What error message is logged in the ApplicationLog?

Additionally, could you confirm if the jdbcUrl is correct and accessible from the ThingWorx server network?