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V
vi116-Pearl
16-Pearl
February 28, 2020
Question

After Restart the Thing, updating the thing properties

  • February 28, 2020
  • 3 replies
  • 1492 views

Hi,

 

We are observing below issue frequently in Thingworx.

1. Data is not updating to Remote thing properties. After restart thing, updating the data to properties.

We are using .Net SDK(Edge) to get the sensors data into Thingworx. Data is getting into edge correctly but not updating to Remote thing.

 

Any one have idea what is the reason data is not updating to Thing properties. After restart thing, updating the data correctly.

 

Thanks You.

 

Regards,

Latha

3 replies

raluca_edu
raluca_edu17-Peridot
17-Peridot
February 28, 2020

Hi,

 

Don't know what is happening, could you attach logs from SDK, Thingworx and Tomcat?

Also is there any reason that the connection with the Edge to be broken (e.g. loss of internet?)

 

Thanks,

Raluca Edu

R
Rick-Stanley5-Regular Member
5-Regular Member
February 28, 2020

The authoritative value for properties of Remote Things is maintained by your .Net code. When remote Thing properties are bound to Things on the ThingWorx Foundation server, your .Net code must handle what is done when their is a difference between the property value on the server, and the property value in your .Net code.

This documentation explains in more detail:

http://support.ptc.com/help/edge_sdk_dotnet/r5.8.0/en/#page/dotnet_sdk%2Fc_dotnet_sdk_propagate_values_to_edge_devices.html%23wwID0EHJIM

 

V
vi116-PearlAuthor
16-Pearl
March 2, 2020

Hi,

Thank you for information.

 

We did not observe any error logs in Thingworx and Edge SDK. Its observed for few properties of Same Remote Thing. If we get any communication error(Internet disconnect issue), it should happened for all the properties of remote thing.

 

I have raised support ticket on this issue.

Regards,

Latha

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