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14-Alexandrite
January 20, 2021
Question

AlertReset event missing

  • January 20, 2021
  • 1 reply
  • 1562 views

Hello community!

 

I have a number property on a thing with two in range alerts (0 <= value < 2; 2 <= value < 4).

When doing the following steps I sometimes miss the AlertReset events in the Alert History.

Init: value = 0

1) value = 1

2) value = 2

3) value = 2.5

4) Ack

5) value = 3

 

Why might this be happening and how to narrow down the problem? Any suggestion is welcome!

1 reply

5-Regular Member
January 21, 2021

Hi , You mean to say after acknowledgement of first alert you are not getting alert after that . If the value crosses first time the range defined the alert would be generated but after that you have to acknowledge the alert first to get the second alert. Let me know if I am missing something.

nahuel14-AlexandriteAuthor
14-Alexandrite
January 21, 2021

Hi @anarwal 

 

Acknowledgement seems to work ok. The issue is related to the AlertReset event.

nahuel_1-1611236097448.png

When the value=2 I expected to see an AlertReset event for the 0<=value<2 rule [Highlighted in blue] (I guess that if it would get logged it would have the 70053 ID that's missing [Highlighted in red])