Alerts in thing are not triggering

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i'm using mqtt thing with some data from mqtt server in thingworx. i made two alerts in mqtt thing one is for above 50 and one is for below 50. when sensor data come from mqtt server and it is either above 50 or below 50 this alerts does not trigger. but when disconnected from mqtt server and set the thing property by manually above 50 or below 50 it triggers alerts. strange but is happening with me. please help with this.

P

posipovaAnswer

20-Turquoise

You have to enable showing of system objects as shownin the first screenshot attached.

Then when you search you will see System user (example in the second screenshot is from the next gen composer)

I

ileadershiptech

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1-Visitor

anyone is going to help me or not, Now days PTC site also not working , i wanted to start my online instance of thingworx but it was not working, also community giving answers to questions are very slow, i wonder if anyone really using thingworx or not..? i am not getting answers to my questions on community. its really bad experience for user of thingworx.

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P

posipova

20-Turquoise

What is your ThingWorx platform version? The issue looks to be this https://www.ptc.com/en/support/article?n=CS275831 If that is the case, you may either grant visibility to the system user or upgrade to the fixed version.

I apologize for the delay in the response and thank you for your time and patience.

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