Skip to main content
J
Janicen16-Pearl
16-Pearl
February 14, 2023
Question

Alerts Not getting deleted

  • February 14, 2023
  • 3 replies
  • 1358 views

Hi everyone

 

I had a service that dynamically created alerts on a template level. This template has one connected thing.

I deleted some of the unwanted alerts on the template level and also on the thing level. However these alerts keep reappearing on the connected thing and they are causing errors in the script log.

 

How can I permanently delete these alerts on the connected thing?

I already removed the code that dynamically created these alerts.

 

Best Regards,

 

 

3 replies

S
17-Peridot
Sathishkumar_C17-Peridot
17-Peridot
February 14, 2023
  • Are you getting any error while deleting the Alert?
  • Can I have the entities here? if possible.
J
Janicen16-PearlAuthor
16-Pearl
February 14, 2023

Hi @Sathishkumar_C

 

 

Unfortunately It is not possible for me to share the entities. Could you perhaps guide me on what I should look for please?

Also I don't get any errors when deleting the alerts. 

The only temporary solution I got was to disable the concerning alert.

 

S
17-Peridot
Sathishkumar_C17-Peridot
17-Peridot
February 23, 2023

If possible, try to replicate the same issue with sample entities and share here.

W
wcui16-Pearl
16-Pearl
March 2, 2023

Hi Tomellache2B
we understand entity supply is difficult. can you share service code how you create and remove the alert for template and thing. 

This will help us verify the issue greately. thanks!

C
Constantine18-Opal
18-Opal
March 7, 2023

Hello,

 

This is a strange idea, but maybe something is cached on the remote side of your connected thing?.. Try to restart it.

 

Also, I would restart the ThingWorx server, too.

 

/ Constantine

Terms & ConditionsAccessibility statement