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eazzarito13-Aquamarine
13-Aquamarine
October 22, 2018
Solved

Analytics Builder - Validation Job Failed

  • October 22, 2018
  • 6 replies
  • 4877 views

Hi everyone,

When I'm creating a Boolean Goal model in Analytics Builder, it finished everytime in a failed statement.

Please find below the error:

 

"Could not extract threshold value for the specified model with goal V_SensFiloRottoRealDX For support cases please provide this log tag: 068b21ce-8300-480a-a7d3-e61e52622a48"

 

My release is 8.3.2

Anyone could you help me?

Please find image attachments.

 

Thank you so much

Best answer by cmorfin

Hi Elia

 

Thank you for this.

I was able to reproduce this with non English Regional Settings for system accounts.

Could you follow the steps in https://www.ptc.com/en/support/article?n=CS294946 to confirm if it help s ?

 

Thank you

Kind regards

Christophe

 

6 replies

C
cmorfin19-Tanzanite
19-Tanzanite
October 22, 2018

Hi @eazzarito

 

Thank you for the post.

Have you tried with the demo dataset beanpro form inside the extension media > sample_data folder ?

It would be interesting to know if this is specific to your dataset or generic to other dataset that we know work (hence the use of the demo one).

 

Could you indicate:

- What is the OS version you are using ?

- What is the version of ThingWorx Platform ?

- What are your regional settings set to ?

- Could  you upload all the ThingWorx Analytics log files (see https://www.ptc.com/en/support/article?n=CS268761 for location of the log files)

 

Also , is this  a new installation or did you update from a previous version of ThingWorx Analytics ?

Did it work before or did it never work ?

 

Thank you

Kind regards

Christophe

 

E
eazzarito13-AquamarineAuthor
13-Aquamarine
October 22, 2018

Hi Christophe,

- OS version is Windows10;

- ThingWorx Platform version is 8.3.2;

-  Attached the log files;

 

This is a  update from a previous version of ThingWorx Analytics.

When I used the release 8.2, it worked.

 

Thank you

Kind regards

Elia

C
cmorfin19-Tanzanite
19-Tanzanite
October 22, 2018

Hi Elia

 

Thank you for the logs.

I am not seeing the worker.log file, could you please provide it too ?

Also, could you do the following:

- Access Builder > Models

- Select the failed job and select Job Details

write down the Result Id for the model job

- In Windows Explorer navigate to <ThingWorxAnalytics>/data/data/results/data and collect the file <resultID>.xml.gz and upload it here

 

Thank you

Kind regards

Christophe

 

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