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Sruthi15-Moonstone
15-Moonstone
March 23, 2021
Solved

Asset advisor

'Alert delivery' option is not enabled in Asset advisor. Do I need to import anything like mail extension? I am using PTC cloud 30 days trial Asset advisor..

Sruthi_0-1616481429590.png

 

 

 

Rick-StanleyAnswer
5-Regular Member
March 23, 2021

The button is not highlighted because no users are configured with permission to view the asset and a delivery method enabled.

 

See step 6 of the documentation here:

https://support.ptc.com/help/thingworx/apps/r9.1/en/#page/thingworx_apps%2FExploring_the_Apps%2Fconfiguring_alerts.html

 

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Rick-Stanley5-Regular MemberAnswer
5-Regular Member
March 23, 2021

The button is not highlighted because no users are configured with permission to view the asset and a delivery method enabled.

 

See step 6 of the documentation here:

https://support.ptc.com/help/thingworx/apps/r9.1/en/#page/thingworx_apps%2FExploring_the_Apps%2Fconfiguring_alerts.html

 

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