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DS_105808034-Participant
4-Participant
Apr 18, 2024 12:12 PM UTC
Solved

Audio player widget URl issue in twx version 8.5

Issue: Audio player widget is not playing if we pass the URL input from service

Issue Description: In audio player widget there is input property called URL for that URL am passing the input from service but it is not playing  the audio.

 

Note: If we give the default value for the URL it is working only when we pass from the service the widget is not playing the audio from the output of the URL which is coming form the service

 

Thing Worx version.8.5.6

VladimirRosu_116627Answer
19-Tanzanite
Apr 18, 2024 5:10 PM UTC

Hi @DS_10580803 ,

 

As far as I know, the Audio Player widget is not supplied by PTC. Can you check the list of installed extensions and see from which extension it came?

You need to identify who created this widget, then reach out to them in case of any issues.

(There are other cases, but generally speaking that's the most common situation I have observed.)

Best regards,

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1 reply

VladimirRosu_11662719-TanzaniteAnswer
19-Tanzanite
Apr 18, 2024 5:10 PM UTC

Hi @DS_10580803 ,

 

As far as I know, the Audio Player widget is not supplied by PTC. Can you check the list of installed extensions and see from which extension it came?

You need to identify who created this widget, then reach out to them in case of any issues.

(There are other cases, but generally speaking that's the most common situation I have observed.)

Best regards,

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