[backup storage] How to recover a thing

Question

Hello,
 
I had some issue with my thingworx server so i decided to uninstalled it and redo an installation.
I have to start my project from scratch and I was wondering if there is a way with the backup storage to recover a part of my project like mashup, service and things ?
 
Thank you

slangley · Accepted Answer

Hi @Clement_D.

Here is an article to assist with your H2 database restore. It's recommended that you back up all existing artifacts for later recovery, if needed, before beginning this procedure. Also note, that since you reinstalled ThingWorx, by restoring the database you may be reverting to the issues you previously encountered which led to the reinstallation. Reinstalling ThingWorx would have also resulted in a new Device ID, so you may encounter new issues following the recovery.

Regards.

--Sharon

slangley · Answer

Hi @Clement_D.

Are you referring to the contents of the \ThingworxBackupStorage folder? If so, this folder is only used in H2 implementations. Are you running H2? Does this folder contain any files?

If it does, you may be able to recover your entities but I would need to research/test the procedure.

For future reference, you can export your entities by selecting the Import/Export option in ThingWorx. It's also recommended that you generate regular backups. Please refer to the following sources for more information:

Importing and Exporting Data, Entities, and Extensions

How to Import/Export Entities and Data in ThingWorx

ThingWorx PostgreSQL: Best practices of Backup and Restore of the platform

ThingWorx Backup and Recovery YouTube Video

Regards.

--Sharon

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