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W
WT_104370654-Participant
4-Participant
April 2, 2024
Question

Bomgar and thingworx

  • April 2, 2024
  • 2 replies
  • 759 views

We have an older version 9 of TWx installed and would be willing to upgrade if we found a solution. I'm looking for a way to connect Bomgar with Thingworx. We already have over 3000 remote Things and we have an objective to use Bomgar.

I'm a beginner and could use some assistance if any of you know if this is possible. The key is a secure tunnel from what I understand.

2 replies

Rocko
Rocko19-Tanzanite
19-Tanzanite
April 2, 2024

I think you will have to give a better description if the use case you want to implement to get a proper reply on this. "Connect Bomgar with Thingworx" can be anything. Linking the other software is also helpful for people reading this.

W
WT_104370654-ParticipantAuthor
4-Participant
April 3, 2024

Let me explain a little more. Thank you Rocko for the suggestion. Right now we have a button we customized to run VNC using the tunnel protocol within TWx. Well, Bomgar uses a more advanced tunneling protocol and we have not been able to use Bomgar in place of VNC. I work in devices that are used in the medical field and Bomgar is required. So, can one use the tunneling provided in TWx to work with Bomgar? We are using an older out dated version and it's not an easy upgrade process but if we can somehow use Bomgar with Thingworx then we may go ahead and upgrade. I really have no idea how better to ask this question. Thank you in advance.

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