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juhent1-Visitor
1-Visitor
Feb 27, 2018 10:12 AM UTC
Solved

Can't launch trial server.

Hey

I have a PTC hosted 30day Thingworx trial server and I'm having trouble launching it. I have logged in on developer.thingworx.com and started the instance:

Capture.PNG

 

When clicking launch I cannot reach the composer:

Untitled.png

 

I also can't reach the server from Kepserver Thingworx native interface:

Capture2.PNG

 

This has happened a couple times now on multiple PCs and browsers; and just waiting for PTC to shut down the instance due to inactivity time and then restarting has helped before, but now I can't seem to get to the instance even after multiple shutdown-launch-cycles.

 

Thank you.

 

jebeckAnswer
5-Regular Member
Feb 28, 2018 2:33 PM UTC

We restarted your server and it is accessible.  It sounds like there may be a pattern of connectivity issues with this server.  Please reach out to the Developer Portal team directly (TWX-DevZoneHelp@ptc.com) if you have any issues.

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10 replies

jebeck5-Regular MemberAnswer
5-Regular Member
Feb 28, 2018 2:33 PM UTC

We restarted your server and it is accessible.  It sounds like there may be a pattern of connectivity issues with this server.  Please reach out to the Developer Portal team directly (TWX-DevZoneHelp@ptc.com) if you have any issues.

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ashutosh_shukla1-Visitor
1-Visitor
Mar 28, 2018 10:40 AM UTC

Hi,

I'm having the same issue. Replying to this post cuz I didnt want to start a duplicate topic.

Can you plz help?

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jebeck5-Regular Member
5-Regular Member
Mar 28, 2018 12:52 PM UTC

Your server has been restarted and is accessible now.

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vikasdwankhede1-Visitor
1-Visitor
May 4, 2018 4:44 AM UTC

Hi, I have exactly same issue with trial version from last 2 days, I have already left my 2 days with trial due to this issue. please help me as quickly as possible.

 

Regards

Vikas

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