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CCi_91-Visitor
1-Visitor
Jul 23, 2018 2:44 AM UTC
Question

Can't submit dataset

Hello,

In the ThingWorx Analytics Builder,any page just always refresh and there's nothing I can do.

1532311611(1).png

 

1532313672.png

But there's no problem yesterday.

 

Please help

Kind regards

CCi_9

5 replies

mgoel5-Regular Member
5-Regular Member
Jul 23, 2018 4:31 AM UTC

@CCi_9

 

Thank you for posting this on community.

 

Could you please check in settings tab if Analytics sever is up and connected?

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CCi_91-VisitorAuthor
1-Visitor
Jul 23, 2018 8:18 AM UTC

hi,mgoel

 

it is the setting tabs you are talking about is this?

 

1532333834(1).jpg

 

and i am confused about that the Analytics Server doesn't exist in the task manger. is it normal for that?

 

Thanks.

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mgoel5-Regular Member
5-Regular Member
Aug 17, 2018 5:27 AM UTC

Hi @CCi_9 You can see the message, Analytics gateway not connected. 

 

Do try this article: https://www.ptc.com/en/support/article?n=CS280862&posno=1&q=Analytics%20gateway%20not%20connected&source=search 

 

Hope this will work. Do let me know in case of any question.

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Velkumar19-Tanzanite
19-Tanzanite
Jul 23, 2018 4:53 AM UTC

Hello @CCi_9

 

Can you conform "TW_ML_Session_Variables" ThingShape is attached to "UserManagementSubsystem" ?

 

If yes, try to run "setConfiguration" Service from "TW_ML_Configuration" thing.

 

Regards,

Velkumar R

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CCi_91-VisitorAuthor
1-Visitor
Jul 23, 2018 8:08 AM UTC

Hi,Velkumar R

 

i tried but it still can't solve the problem

 

Regards.

CCi_9

 

 

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