Skip to main content
LeoChen8-Gravel
8-Gravel
Dec 13, 2024 1:58 AM UTC
Question

Cannot delete thing

Dears:

    I wanna delete a value stream which is not enabled, but error occurs as below.

20241213-095424.jpg    what should I do to delete this value stream?

    Thanks!

8 replies

pshashipreetham
pshashipreetham19-Tanzanite
19-Tanzanite
Dec 14, 2024 12:08 PM UTC

Hi @LeoChen,

 

Can you enable the Thing and try to delete it:

pshashipreetham_0-1734178048152.png

 

Even if it shows the same issue, try to Clear the Cache in tomact and restart the Thingworx.

 

Thanks,

 

Translate
Shashi Preetham || +91 8099838801 || shashi@psptechhub.com
    LeoChen8-GravelAuthor
    8-Gravel
    Dec 16, 2024 1:15 AM UTC

    Hello：

         I enable this thing, but error reoccured. Is there another way to delete this thing? this is thingworx pro, restarting is hassle.

    Translate
    Constantine18-Opal
    18-Opal
    Dec 16, 2024 6:53 AM UTC
    I’d suggest you open a support case.
    Translate
    javed_a13-Aquamarine
    13-Aquamarine
    Dec 16, 2024 8:59 AM UTC

    Hello @LeoChen ,

     

    You may try below alternatives:

    1.  Try restarting your thing using generic services and then delete, make sure you have right permissions.

    2. Write a custom service to delete it.

    2. Check thing is not is being used elsewhere.

    3.  May be  - Try checking ghost entities and if any delete it.

    Solved: Ghost Entities - PTC Community

     

    Translate
    LeoChen8-GravelAuthor
    8-Gravel
    Dec 17, 2024 2:17 AM UTC

    thanks for your reply,

    I tried some ways to delete this thing including restarting thing, customing service and detecting ghost, etc. But this value stream is still not delete.

    Translate
    nmutter17-Peridot
    17-Peridot
    Dec 17, 2024 5:36 PM UTC

    Is this valuestream maybe still referenced by another thing? you could check in "View relationships -> Uses this entity":

    nmutter_0-1734456867384.png

     

    you cannot delete a valuestream which is still being referenced.

     

    Another note I have is that from the name you seem to use InfluxDB as persistence provider. I am not experienced with that. But maybe someone knows some speciality there. Maybe the influx-db is  no longer connected, so the deletion fails? At least with postgres deleting a valuestream will also delete all entries in database while deleting. So persistence provide will need to be available for deletion to succeed. Not sure with Influx

    Translate
    LeoChen8-GravelAuthor
    8-Gravel
    Dec 18, 2024 1:08 AM UTC

    thanks for you reply.

    this value stream does not referenced by other thing.

    20241218-090626.jpg

     

    Translate
    Terms & ConditionsAccessibility statement