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LeoChen8-Gravel
8-Gravel
December 13, 2024
Question

Cannot delete thing

  • December 13, 2024
  • 3 replies
  • 1827 views

Dears:

    I wanna delete a value stream which is not enabled, but error occurs as below.

20241213-095424.jpg    what should I do to delete this value stream?

    Thanks!

3 replies

P
18-Opal
pshashipreetham18-Opal
18-Opal
December 14, 2024

Hi @LeoChen,

 

Can you enable the Thing and try to delete it:

pshashipreetham_0-1734178048152.png

 

Even if it shows the same issue, try to Clear the Cache in tomact and restart the Thingworx.

 

Thanks,

 

    L
    LeoChen8-GravelAuthor
    8-Gravel
    December 16, 2024

    Hello：

         I enable this thing, but error reoccured. Is there another way to delete this thing? this is thingworx pro, restarting is hassle.

    C
    Constantine18-Opal
    18-Opal
    December 16, 2024
    I’d suggest you open a support case.
    J
    javed_a13-Aquamarine
    13-Aquamarine
    December 16, 2024

    Hello @LeoChen ,

     

    You may try below alternatives:

    1.  Try restarting your thing using generic services and then delete, make sure you have right permissions.

    2. Write a custom service to delete it.

    2. Check thing is not is being used elsewhere.

    3.  May be  - Try checking ghost entities and if any delete it.

    Solved: Ghost Entities - PTC Community

     

    L
    LeoChen8-GravelAuthor
    8-Gravel
    December 17, 2024

    thanks for your reply,

    I tried some ways to delete this thing including restarting thing, customing service and detecting ghost, etc. But this value stream is still not delete.

    N
    nmutter16-Pearl
    16-Pearl
    December 17, 2024

    Is this valuestream maybe still referenced by another thing? you could check in "View relationships -> Uses this entity":

    nmutter_0-1734456867384.png

     

    you cannot delete a valuestream which is still being referenced.

     

    Another note I have is that from the name you seem to use InfluxDB as persistence provider. I am not experienced with that. But maybe someone knows some speciality there. Maybe the influx-db is  no longer connected, so the deletion fails? At least with postgres deleting a valuestream will also delete all entries in database while deleting. So persistence provide will need to be available for deletion to succeed. Not sure with Influx

    L
    LeoChen8-GravelAuthor
    8-Gravel
    December 18, 2024

    thanks for you reply.

    this value stream does not referenced by other thing.

    20241218-090626.jpg

     

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