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bgupta-210-Marble
10-Marble
November 21, 2017
Question

chartWidget_ExtensionPackage:2.0.4 Failed sending Extension [chartWidget_ExtensionPackage] to storage: [2,000] Error occurred while accessing the model provider.

Dear Team,

I am getting below error on importing custom chart widget.

chartWidget_ExtensionPackage:2.0.4Failed sending Extension [chartWidget_ExtensionPackage] to storage: [2,000] Error occurred while accessing the model provider.

Thingworx version : 8

Tomcat : Apache Tomcat 8.0.44

Attaching catalina log and application  log files

9 replies

supandey5-Regular Member
5-Regular Member
November 21, 2017

Hi, is this part of the Custom Chart Widget? prior to importing was there previous version of Custom Chart Widgets installed on your ThingWorx instance? If yes you'll have to uninstall it before you can import the newer version of extension.

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bgupta-210-MarbleAuthor
10-Marble
November 21, 2017

Hi Sushant,

This is custom Chart widget.Previously, I have imported successfully and worked on same system. But suddenly on system restart this extension  has removed . Later again trying to import this chart widget, getting same error again.

I have restarted tomcat removed Thingworx from webapps .

Currently I have only two extension.

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supandey5-Regular Member
5-Regular Member
November 21, 2017

That's bit strange, was the extension removed automatically? May be some files on the disks were deleted directly? Because at the moment it appears to me there is some sort of "corruption" here with the extension data - it likely wasn't removed correctly. If you navigate to \\ThingworxStorage\extensions  do you see any folder related to Custom Chart Extension?

If yes, you might want to delete that and another thing that you can try is to clear the tomcat's cache by backing up and remove the Thingworx folder from \\work\Catalina\localhost (in tomcat's installation folder) and then restart again.

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