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vijay51-Visitor
1-Visitor
August 8, 2020
Question

Check for a Network disconnectivity

  • August 8, 2020
  • 1 reply
  • 756 views

Dear Team,

 

In our application we are connecting to an external system through the bearer token provided by this external system. This token is valid for 10 mins only. And we have an option to revise the token for every 10 mins provided by the same external system.So we implemented and its working fine

 

Problem here is very rarely the connectivity to the external system is lost even though the token is getting revised every 10 mins which now becomes invalid after disconnectivity

 

Some few scenarios may be because of exception this is happening Ex After purging the datable where this datatable will be filled by data received from external system

 

Kindly suggest me to debug and fix this ASAP.

 

Appreciate your support

 

Thanks,Regards,

Vijay

 

1 reply

S
slangleyCommunity Manager
Support
August 19, 2020

Hi @vijay5.

 

What version of ThingWorx are you running?  What is the external system you're connecting to and how have you modeled that connection?

 

The first place to look for troubleshooting is in the logs.  In ThingWorx, the logs are located in \ThingworxStorage\logs.  You may also need to check the logs in the external system.

 

Regards.

 

--Sharon

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