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tunq11-Visitor
1-Visitor
Nov 8, 2018 8:30 AM UTC
Question

Connect to Thingworx failed

Hi all,

I am following this tutorial to connect Thingworx Industrial Connectivity to Thingworx Foundation. But I have an error:

error1.PNG

This is Thingworx Foundation:

error2.PNG

Please help me fix this error!

Thanks all,

 Quang Tu

 

6 replies

Velkumar19-Tanzanite
19-Tanzanite
Nov 8, 2018 10:33 AM UTC

Hello @tunq1,

 

Could you disable "Trust self-signed Certificates" & "Trust all certificates" and try ?

 

Regards,

VR

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tunq11-VisitorAuthor
1-Visitor
Nov 9, 2018 1:25 AM UTC

Hi @Velkumar,

 

Thank for your answer, I disabled "Trust self-signed Certificates" & "Trust all certificates". But it still does not work for me!

error1.PNG

Regards,

tunq1

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Rick-Stanley5-Regular Member
5-Regular Member
Nov 12, 2018 3:24 PM UTC

Are you able to browse to your ThingWorx server using this URL?

http://localhost:7777/Thingworx

 

Is the Application Key (appKey) a valid one created on your server and not expired? 

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tunq11-VisitorAuthor
1-Visitor
Nov 13, 2018 1:34 AM UTC

Hi @Rick-Stanley,

 

I tried it and it did not work. Application Key is valid and unexpired.

 

Regards,

tunq1

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slangleyCommunity Manager
Support
Nov 14, 2018 9:35 PM UTC

Hi @tunq1.

 

You mentioned using an App Key but that would not be required for accessing Composer via the browser.  Can you provide more details around your method for connecting?

 

If you are unable to access Composer via the browser, you will need to troubleshoot that issue before trying to connect KEPServerEX.   The following logs may provide more insight into the cause of your issues:

 

 \ThingworxStorage\logs

<tomcat_home>\logs

 

Regards.

 

--Sharon

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