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kr11-Visitor
1-Visitor
Jul 6, 2017 7:16 AM UTC
Question

Custom charts widgets extension not loading in Thingworx 7.2.1

Hi Guys,

I am using TWX version 7.2.1 with Java 8 and tomcat 8.0.  I imported Custom charts widgets version 2.0.4 and tried plotting a bar chart.

I am getting an error as in image attached. I have also imported D3 Tree and D3 network widgets (Version  2.5). Please help me.

6 replies

kr11-VisitorAuthor
1-Visitor
Aug 17, 2017 1:47 PM UTC

Friends any luck on above question. Still I have not found the solution

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posipova20-Turquoise
20-Turquoise
Aug 17, 2017 2:04 PM UTC

Does the issue persist if you remove the D3 extensions? Does it happen in all browsers?

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    kr11-VisitorAuthor
    1-Visitor
    Nov 21, 2017 12:08 PM UTC

    Hi Polina , I tried it using Chrome and IE and it occurred in both. Why and which D3 Extension should i remove Polina Osipova​

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    visla14-Alexandrite
    14-Alexandrite
    Nov 15, 2017 3:54 PM UTC

    Hello Kiruthiga!

    Does this issue still persist on your system?

    If yes, please have a look at the following article:

    Article Viewer | PTC

    You have mentioned that you have installed the latest version (2.5) for D3 Tree and D3 Network Extensions. Therefore, you should be fine with D3 conflict.

    You have mentioned you are using version 2.0.4 of Custom Chart Widgets Extension, and that version uses some special characters that require the JAVA encoding UTF-8 to be enabled for Tomcat (as recommended in our ThingWorx Installation Guide). Could you please confirm if you have UTF-8 encoding? If not, could you please enable it and see if that fixes your issue?

    Additionally, as Polina mentioned, if the issue happens on some browsers only, you could also try to clear the local cache of the affected web browser and see if that fixes the issue.

    I hope this helps!

    Vanessa

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    kr11-VisitorAuthor
    1-Visitor
    Nov 21, 2017 12:10 PM UTC

    Hi Vanesa,

    Thanks for your reply !. I haven't tried it recently. so let me try both of your solutions and update here Polina Osipova​ Vanesa Isla​

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    kpatel-211-Visitor
    1-Visitor
    Apr 27, 2018 3:33 AM UTC

    I am facing an issue with Thingworks version 8.2.1. 

     

    I am using custom chart widget for time series.

     

    receiving same error like 

     

    Error 09:59:04 ERROR - TW.Runtime.Workspace.Mashups.getWidget exception loading widget { name: Error, message: timeSeriesChartV2doesn't exist }

     

    I am using following versions 

    Tomcat version: Tomcat 8.5

    Thingworx version: ThingWorx 8.2.1-b140

    google chrome version: Version 65.0.3325.181 (Official Build) (64-bit)

     

    please provide a solution for this. 

     

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