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KN_995468414-Alexandrite
14-Alexandrite
March 23, 2022
Solved

Custom extension fails to work in ThingWorx 8.5.18 but works in all other 8.5 versions

  • March 23, 2022
  • 1 reply
  • 1366 views

We have built an extension for GooglePubSub authentication.

 

This extension works in 8.5.0,9.x all versions but it is not working in 8.5.18 version of thingworx and below error is showing up.

 

WebSocket exception caught!, closing connection!

 

Exception occurred while connecting to server

 

Refilling connections on [endpoint 0, uri: wss://parec.ptc.com:8443/Thingworx/WS] failed : timeout waiting for websocket handshake to complete

 

Please help me!Thanks in advance

Best answer by slangley

Hi @KN_9954684.

 

What was the last version of 8.5 that it was working on.  This will give us some idea of where to start looking for a change that would have resulted in this behavior.  Which versions of 9.x did you actually test against?

 

Regards.

 

--Sharon

1 reply

S
slangleyCommunity Manager
Support
March 24, 2022

Hi @KN_9954684.

 

Have you tried using your browser Dev tools (F12) for troubleshooting?

 

Regards.

 

--Sharon

K
KN_995468414-AlexandriteAuthor
14-Alexandrite
March 25, 2022

KN_9954684_0-1648182430365.png

 

Java service when executed from Thingworx gives empty result but expected is to generate token key

 

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