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kzentz1-Visitor
1-Visitor
March 27, 2018
Solved

Dashboard Editability Issue

  • March 27, 2018
  • 19 replies
  • 7335 views

Howdy!

I'm having an issue with customer dashboard creation.  Only admin level users are able to modify the gadget layout on dashboards. Super Users and below can't edit the layouts of the Gadgets on the Dashboard as on refresh, the gadgets revert to their originally placed positions. 

 

I tried engaging runtime permissions for Super User to no effect.  Anyone run into something similar?

Best answer by kzentz

I found a workaround. I was able to add permissions to the object at the Organization Super User level. I couldn't get it to work at any higher group dependency. That does mean I'll have to add each org group (and we have 100s) to that permission but at least it's working. 

 

Thanks for all your time!

19 replies

P
PaiChung22-Sapphire I
22-Sapphire I
March 27, 2018

I would check the Application Log, sounds like there is probably some service being invoked to store the configuration that is failing either because of Permissions or Visibility

K
kzentz1-VisitorAuthor
1-Visitor
March 27, 2018

Thanks. It does look like there is an error but I don't understand what it's telling me.

[context: com.thingworx.webservices.context.HttpExecutionContext@5f437a65][message: Entity Not Found : [DashboardChange]]

K
kzentz1-VisitorAuthor
1-Visitor
March 27, 2018

The service that is being called should be "move dashboard items".

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