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leokeinsfeld1-Visitor
1-Visitor
July 24, 2020
Solved

Data Export Fail

Hi everyone,

 

I was not able to export data from my Thingworx Foundation.

 

To export entities is working well.

 

dataexp.JPGapplog.JPG

Can someone help me?

slangleyAnswer
Support
July 24, 2020

Hi @leokeinsfeld.

 

The screenshot of the log you provided isn't complete.  Can you check the Application and Error logs under \ThingworxStorage\logs to determine if any errors are being received?  Which version of ThingWorx are you running?

 

If you've upgraded, it might be necessary to remove the validation.properties file located at \ThingworxStorage\esapi and restart ThingWorx.  This file will be recreated.  However, if you have made modifications to it, you will need to retain a copy of the file so you can merge your updates into the new one.

 

Regards.

 

--Sharon

 

 

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2 replies

slangleyCommunity ManagerAnswer
Support
July 24, 2020

Hi @leokeinsfeld.

 

The screenshot of the log you provided isn't complete.  Can you check the Application and Error logs under \ThingworxStorage\logs to determine if any errors are being received?  Which version of ThingWorx are you running?

 

If you've upgraded, it might be necessary to remove the validation.properties file located at \ThingworxStorage\esapi and restart ThingWorx.  This file will be recreated.  However, if you have made modifications to it, you will need to retain a copy of the file so you can merge your updates into the new one.

 

Regards.

 

--Sharon

 

 

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slangleyCommunity Manager
Support
August 3, 2020

Hi @leokeinsfeld.

 

If the previous response allowed you to resolve your issues, please mark it as the Accepted Solution for the benefit of others with the same problem.  If you still need assistance, please let us know

 

Regards.

 

--Sharon

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