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14-Alexandrite
January 29, 2026
Solved

Deleting Notification/Trigger is not removing them from the DB

  • January 29, 2026
  • 2 replies
  • 251 views

If I create a notification entity in composer, and a trigger, it will put information about this in 2 tables in the DB (notificationcontent_model, notificationdefinition_model). When I delete a trigger, it is not deleting this row from the table. Because of this, I cannot create a new trigger with the same name on the same notification entity. For now, I have been deleting this row in the DB table in order to ensure this name is available for use again. I also noticed the same thing happens if you delete the entire notification entity. None of its data are removed from the tables in the DB.

 

Is this a bug? Are there any side effects to removing these rows from the table in the DB when a trigger is deleted? 

Best answer by slangley

Hi ​@JO_9930585 

For the benefit of others in the community, this issue was addressed in the following ThingWorx versions:

10.1.3
10.1.2
10.0.5
10.0.4
9.7.7
9.7.6
9.6.9

Regards.

--Sharon

2 replies

Rocko
19-Tanzanite
January 30, 2026

Why not creating a ticket with PTC Support? You are not supposed to delete stuff from the database directly.

14-Alexandrite
January 30, 2026

I thought I would ask here first. I can create a ticket.

Support
February 17, 2026

Hi @JO_9930585 

 

I checked to see if a case was opened for this but couldn't find one.  If it was opened under a different account, please let me know so we can track it and post the solution here.

 

Regards.

 

--Sharon

slangleyCommunity ManagerAnswer
Support
July 20, 2026

Hi ​@JO_9930585 

For the benefit of others in the community, this issue was addressed in the following ThingWorx versions:

10.1.3
10.1.2
10.0.5
10.0.4
9.7.7
9.7.6
9.6.9

Regards.

--Sharon