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szuo-21-Visitor
1-Visitor
December 23, 2019
Solved

do we have any resolved solution in Thingworx platform side for cs296010?

Dear experts，

We are facing just the same issue as cs296010.

 https://www.ptc.com/fr/support/article/cs296010

The ThingWorx always has ApplicationLog error:

       An Invalid Property Value Was Sent To [XXX-GW Property: [StoredUpdateCount]

 

However, it really impossible to disable “ Store and Forward” option as the Kepware side is in another city now…

do we have any resolved solution in Thingworx platform side?

 

Thanks and best regards.

 

 

 

    slangleyAnswer
    Support
    December 23, 2019

    Hi @szuo-2.

     

    The internal case on this issue is still under review.  In one report of this issue, a workaround was found--manually adding the properties.  If you can provide the logs, we might be able to determine if your scenario matches that of the one in which the workaround was found to work.

     

    Regards.

     

    --Sharon

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    3 replies

    slangleyCommunity ManagerAnswer
    Support
    December 23, 2019

    Hi @szuo-2.

     

    The internal case on this issue is still under review.  In one report of this issue, a workaround was found--manually adding the properties.  If you can provide the logs, we might be able to determine if your scenario matches that of the one in which the workaround was found to work.

     

    Regards.

     

    --Sharon

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    szuo-21-VisitorAuthor
    1-Visitor
    December 23, 2019

    I tried to manually add  the properties. "StoredUpdateCount".

    Could you please let me know which steps I should set?

    Thanks.

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