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VaibhavShinde16-Pearl
16-Pearl
May 24, 2020
Question

E-mail Send fails,unable to send error email for logged incident in twx 8.5.0

  • May 24, 2020
  • 7 replies
  • 3744 views

Hi,

Facing issue with email send using Gmail SMTP settings. same i had used earlier it was working fine but sudden it is failing to send. giving error, unable to send error email for logged incident.  please see below snap for reference.

 

VaibhavShinde_0-1590334289777.png

 

Thanks

7 replies

R
rjanardan16-Pearl
16-Pearl
May 25, 2020
  1. Are you using Mail Extension 3.6?
  2. Do you see any error in Application log?
  3. Are you able to connect from your TWX server using telnet?
    telnet smtp.gmail.com 465
  4. You said it was working before but still could you please confirm that your gmail account is enabled to allow less secure apps?

rjanardan_0-1590391279954.jpeg

 

    V
    VladimirRosu_11662719-Tanzanite
    19-Tanzanite
    May 25, 2020

    I want to correct something for point 4.

    If your Google account has Two Factor Authentication enabled (2FA), you can not enable or disable that setting.

     

    Annotation 2020-05-25 122653.png

    Instead, you will need to create Application Specific Passwords  and use those as your password (a common behavior with almost all the third party systems that use 2FA today, GitHub, Azure DevOps etc).

    Annotation 2020-05-25 122847.png

    And yes, I do know that I did not change my password from 2014.

     

    V
    VaibhavShinde16-PearlAuthor
    16-Pearl
    May 25, 2020

    Two step verification is off already.

     

    Thanks

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