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17-Peridot
February 8, 2019
Question

Email notification doesn't work

  • February 8, 2019
  • 1 reply
  • 6925 views

Hi experts,

 

I have email extension installed. I create a thing "MyMailServer2" based on it and it works if test it with script. 

However, it doesn't work when I create a entity Notification "EmailNotify" and set  "MyMailServer2" as the handler.  I have no clue about it , could you help ?  

 

===================Updated on Feb 9==============

I didn't figure out the problem above , then I tried to turn to script to send email. So I need to get the recipients defined in the Notification.  I can get the notification content "testNotify" by running the service "GetNotificationContents",  While executing the service "GetUserRecipientsOfEvent" , it tells me no notification conent found(see the Capture5.PNG) .  Any idea about it ? 

 

The Thingworx I installed from : twxFoundationH2Trial-8.3.2-windows-installer.zip

Version of email extension: 3.6.0

 

Regards,

Sean

Thank you 

 

1 reply

22-Sapphire I
February 8, 2019

Are there any errors in the Application Log when the even fires the notification?

seanccc17-PeridotAuthor
17-Peridot
February 9, 2019

No, I checked it but didn't find any error/warning log about it . 

22-Sapphire I
February 11, 2019

Since you don't see any error messages, I would put some logger statements in the code, to verify that it is trying to send the email.