Skip to main content
draskar1-Visitor
1-Visitor
Dec 24, 2019 2:51 PM UTC
Question

EMS getLogData always returns empty infotable

Hi,

I'm testing some EMSs (one on my pc and some on GW devices) and every invocation of service getLogData returns me an empty infotable.

 

Of course the EMSs are logging on console and file.

I can't find anykind of configuration needed to read the logs via service.

 

Why it happens?

32 replies

slangleyCommunity Manager
Support
Jan 7, 2020 8:35 PM UTC

Hi @draskar.

 

If we're understanding correctly, this issue has been resolved in EMS 5.4.7.  Which version are you running?

 

Regards.

 

--Sharon

Translate
draskar1-VisitorAuthor
1-Visitor
Jan 8, 2020 9:55 AM UTC

Hi,

I'm currently using 5.46 version.

I'll download the new version and let you know but I'm a bit skeptical: getLogData never worked in previous versions? It seems strange.

Translate
draskar1-VisitorAuthor
1-Visitor
Jan 8, 2020 10:03 AM UTC

Hi,

in my download section I can only find this version:

 

Microserver-Windows-x86-32-openssl-5-4-0-114 (3 MB)

 

why 5.4.0?

Translate
slangleyCommunity Manager
Support
Apr 10, 2020 1:16 PM UTC

Hi @draskar.

 

EMS 5.4.8 is releasing today and should contain a fix for your issue.  Please test it out and let us know if your issue is resolved.

 

Regards.

 

--Sharon

Translate
slangleyCommunity Manager
Support
Apr 24, 2020 12:10 PM UTC

Hi @draskar.

 

Please let us know if you've had a chance to test out EMS 5.4.8 for resolving your issue. 

 

Regards.

 

--Sharon

Translate
draskar1-VisitorAuthor
1-Visitor
Apr 24, 2020 3:18 PM UTC

Hi,

I'm only able to download 5.4.0 version.

It's the second time I have this issue.

Can you please fix my user account?

Translate
slangleyCommunity Manager
Support
May 19, 2020 9:05 PM UTC

Hi @draskar.

 

Please let us know if you are still having issues.  If so, I will be happy to open a case on your behalf.  We will need the details per this Help Center topic.

 

If you have now resolved the issue, please provide the solution for the benefit of others on the community.

 

Thank you for your participation in our Community!

 

Regards.

 

--Sharon

Translate
draskar1-VisitorAuthor
1-Visitor
Nov 19, 2020 12:15 PM UTC

Hi, with the latest version it works,

but all timestamps are dated 1970.

 

Have you noticed that before?

Translate
slangleyCommunity Manager
Support
Nov 20, 2020 3:48 PM UTC

Hi @draskar.

 

Is it possible your system date is wrong?  Or possibly something wrong with your conversion?  We're not seeing the problem in our testing.

 

In regard to the issue of the latest releases not showing up on the support site, are you selecting the "Order or Download Software Updates?"  If you choose the "Download Software by Sales Order Number" option, it will only show the version indicated in your Sales Order.

 

Regards.

 

--Sharon

Translate
slangleyCommunity Manager
Support
Oct 17, 2024 3:36 PM UTC

Hi @draskar 

 

Apologies for the delay in responding to this--I have just returned from a 1-year temporary assignment.

 

The issue with appKey config.json setting being renamed appkey when encrypted during EMS startup has been addressed in EMS 5.5.0. The appKey token is now preserved after encryption (it was renamed appkey in 5.4.8).

 

Did you have any remaining concerns?  If this post answers your question, please mark it as the Accepted Solution for the benefit of others in the community.

 

Regards.

 

--Sharon

Translate
Terms & ConditionsAccessibility statement