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draskar1-Visitor
1-Visitor
December 24, 2019
Question

EMS getLogData always returns empty infotable

  • December 24, 2019
  • 4 replies
  • 11020 views

Hi,

I'm testing some EMSs (one on my pc and some on GW devices) and every invocation of service getLogData returns me an empty infotable.

 

Of course the EMSs are logging on console and file.

I can't find anykind of configuration needed to read the logs via service.

 

Why it happens?

4 replies

S
slangleyCommunity Manager
Community Manager
January 7, 2020

Hi @draskar.

 

If we're understanding correctly, this issue has been resolved in EMS 5.4.7.  Which version are you running?

 

Regards.

 

--Sharon

D
draskar1-VisitorAuthor
1-Visitor
January 8, 2020

Hi,

I'm currently using 5.46 version.

I'll download the new version and let you know but I'm a bit skeptical: getLogData never worked in previous versions? It seems strange.

D
draskar1-VisitorAuthor
1-Visitor
January 8, 2020

Hi,

in my download section I can only find this version:

 

Microserver-Windows-x86-32-openssl-5-4-0-114 (3 MB)

 

why 5.4.0?

S
slangleyCommunity Manager
Community Manager
April 10, 2020

Hi @draskar.

 

EMS 5.4.8 is releasing today and should contain a fix for your issue.  Please test it out and let us know if your issue is resolved.

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Community Manager
April 24, 2020

Hi @draskar.

 

Please let us know if you've had a chance to test out EMS 5.4.8 for resolving your issue. 

 

Regards.

 

--Sharon

D
draskar1-VisitorAuthor
1-Visitor
April 24, 2020

Hi,

I'm only able to download 5.4.0 version.

It's the second time I have this issue.

Can you please fix my user account?

S
slangleyCommunity Manager
Community Manager
May 19, 2020

Hi @draskar.

 

Please let us know if you are still having issues.  If so, I will be happy to open a case on your behalf.  We will need the details per this Help Center topic.

 

If you have now resolved the issue, please provide the solution for the benefit of others on the community.

 

Thank you for your participation in our Community!

 

Regards.

 

--Sharon

D
draskar1-VisitorAuthor
1-Visitor
November 19, 2020

Hi, with the latest version it works,

but all timestamps are dated 1970.

 

Have you noticed that before?

S
slangleyCommunity Manager
Community Manager
November 20, 2020

Hi @draskar.

 

Is it possible your system date is wrong?  Or possibly something wrong with your conversion?  We're not seeing the problem in our testing.

 

In regard to the issue of the latest releases not showing up on the support site, are you selecting the "Order or Download Software Updates?"  If you choose the "Download Software by Sales Order Number" option, it will only show the version indicated in your Sales Order.

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Community Manager
October 17, 2024

Hi @draskar 

 

Apologies for the delay in responding to this--I have just returned from a 1-year temporary assignment.

 

The issue with appKey config.json setting being renamed appkey when encrypted during EMS startup has been addressed in EMS 5.5.0. The appKey token is now preserved after encryption (it was renamed appkey in 5.4.8).

 

Did you have any remaining concerns?  If this post answers your question, please mark it as the Accepted Solution for the benefit of others in the community.

 

Regards.

 

--Sharon

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