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M
mahitejg1-Visitor
1-Visitor
September 20, 2018
Question

Error during installation

  • September 20, 2018
  • 1 reply
  • 5975 views

I'm using windows 10 home edition my docker version is "18.03.0-ce, build 0520e24302" im runing it on a docker quickstart terminal 

I'm trying to install the thing works trial edition 8.2 but I keep running into this error It says "Error Running docker_machine_validator.exe"

 

I have shared the screen shot below 

1 reply

S
slangleyCommunity Manager
Support
September 21, 2018

Hi @mahitejg.

 

This previous community post may provide a solution to your problem:  https://community.ptc.com/t5/ThingWorx-Developers/Error-with-ThingWorx-Trial-Edition-8-2-installation-on-Windows/m-p/544803

 

If you still have an issue after checking this out, please provide the ThingWorx logs located at ...\ThingworxStorage\logs and the Tomcat logs located at <Tomcat_home>\logs.

 

Regards.

 

--Sharon

 

If my response has answered your question, please mark as Accepted Solution, for the benefit of others who may have the same question.

 

 

M
mahitejg1-VisitorAuthor
1-Visitor
September 24, 2018

Hi @slangley I'm sharing my install log with you I could not go past that step with the link you shared please help me out on this one . Thank you

S
slangleyCommunity Manager
Support
September 28, 2018

Hi @mahitejg.

 

I see this in the log:  Docker machine "DockerMachinePTC" already exists

 

If you have tried installing multiple times, you may have artifacts from a previous install attempt that is interfering.  Please try to remove any previous artifacts.  Also make sure the port you are using is not already in use by another component on your system.

 

Regards.

 

--Sharon

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