Error : Extension jar(s) were not found in lib/common directory of the extension

Forum|Forum|2 years ago
January 16, 2024
2 replies
2026 views

We are unable to access Thingworx composer after windows server updates and getting error "Extension jar(s) were not found in lib/common directory of the extension" in application log. The service stop automatically whenever we try to start it.

The application was running fine and we didn't performed any major changes except windows updates.

Can you please help us to find/resolve this issue? Why it occurs and how to resolve this?

ThingWorx Version : 9.3.5 (Postgres)

V

Velkumar

19-Tanzanite

Hi @VG_8323155

Please refer to this article - Article - CS295054 - Error Extension jar(s) were not found in lib/common directory of the extension during an upgrade in ThingWorx (ptc.com)

/VR

S

Surya_Tiwari

16-Pearl

Hi @VG_8323155

Kindly look at the below article, and let me know your feedback.

https://www.ptc.com/en/support/article/CS295054

Thanks,

Surya

V

VG_8323155

Author

4-Participant

Thanks for the reply, but above solution doesn't work. I am really not sure this as it was logged as Warning message. For better understanding, I have attached the standard error log file of tomcat. Requesting you to please check and let us know your valuable inputs.

Jan 17, 2024 4:45:22 AM org.apache.catalina.core.ApplicationContext log
INFO: No Spring WebApplicationInitializer types detected on classpath
Jan 17, 2024 4:45:29 AM org.apache.catalina.core.StandardContext listenerStart
SEVERE: Exception sending context initialized event to listener instance of class [com.thingworx.system.ThingWorxBootstrapper]

Attaching the log file for reference.

1_thingworx-foundation-stderr.txt