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R
rmasoud11-Visitor
1-Visitor
June 21, 2017
Question

Error importing: error, Not Acceptable

  • June 21, 2017
  • 3 replies
  • 8406 views

Was able to import files and extensions without a problem earlier this week and not I just receive this message.

3 replies

P
posipova20-Turquoise
20-Turquoise
June 21, 2017

What is your Thingworx platform version and what is the extension you are trying to install? What is the extension version? Was it downloaded from the marketplace or is it custom developed?

R
rmasoud11-VisitorAuthor
1-Visitor
June 21, 2017

ThimgWorx 8.0.0 and I am completing some courses and need to import a few files from the lab and demo files.

P
posipova20-Turquoise
20-Turquoise
June 21, 2017

make sure you are importing .twx and .xml files as entities, and json as data; .zip as extension (and ensure to unarchive those extensions that are double zipped)

P
posipova20-Turquoise
20-Turquoise
June 21, 2017

I am able to import it with no problem. What version of thingworx are you on?

R
rmasoud11-VisitorAuthor
1-Visitor
June 22, 2017

I am using 8.0.0. Looking at the log I keep getting this error.

Unable to process import: ERROR adding User with name = [ThingWorxStudent]: [1,018] Data store unknown error: [Error occurred while accessing the model provider.]

P
posipova20-Turquoise
20-Turquoise
June 22, 2017

Where did you download the demo file from? It might not be compatible with 8.0

M
marcelpaiva1-Visitor
1-Visitor
September 12, 2017

Hi,

I am having the same error trying to import a file from an trial server to another trial server.

I tried it with .xml and .twx, both giving me the same error,

I have installed the same extensions on both platforms.

Is the source of this error known?

Thank you in advance.

Marcel

G
gnandyala5-Regular Member
5-Regular Member
September 12, 2017

Are you transferring from the same database or different.

M
marcelpaiva1-Visitor
1-Visitor
September 12, 2017

I am not sure, are you refering to the thingworx Storage option?

I am acessing the platforms in the same computer, exporting the entities as files from one and trying to import to another.

As far as I know they are in the same server, and they have the same thingworx version.

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