error in licensing thingworx
Hello,
I am using ThingWorx 8.3.1.
ThingWorx was working fine on my windows 10 system as well as a cloud based windows server, while suddenly the license in the "ThingworxPlatform" folder changed from "successful_license_capability_response" to "ignored_license_capability_response" on both these windows systems.
Below is my application log.
2018-12-05 16:06:04.507+0530 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Subsystem LicensingSubsystem is starting
2018-12-05 16:06:04.507+0530 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: main] Starting Subsystem [LicensingSubsystem]
2018-12-05 16:06:40.132+0530 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
2018-12-05 16:07:12.311+0530 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
2018-12-05 16:07:44.817+0530 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
2018-12-05 16:08:17.765+0530 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
2018-12-05 16:08:17.768+0530 [L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: main] Unable to fetch license file with device id XXXX
2018-12-05 16:08:17.806+0530 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: main] Unable to process capability response because Storage anchor break found.
2018-12-05 16:08:17.817+0530 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
2018-12-05 16:08:17.847+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] [message: Storage anchor break found.]
2018-12-05 16:08:17.847+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
2018-12-05 16:08:17.847+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] License file missing. It's expected at path : C:\ThingworxPlatform\license.bin
2018-12-05 16:08:17.847+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: main] ====================================================================
2018-12-05 16:08:17.847+0530 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Shutting down the Platform.
What could be the possible reason?
I have tried re-downloading the license from the license management portal and placing it in the ThingworxPlatform folder by renaming it as "license_capability_response".
However, the same error occurs.
Thanks.