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ljam1-Visitor
1-Visitor
April 1, 2019
Solved

Error in profile creation in Analytics GUI - RetrieveResult()

Hello @BernardoAlb ,

 

I have the same issue when I create a profile job, then I can create an analytic model but I can´t view it. How did you solve the problem with profile job?

 

Thank you in advance

 

ljamAnswer
1-Visitor
April 5, 2019

Hello @nsampat,

 

I have Analytics, Platform, Extension and Foundation with 8.4 trial version. I solved this problem installing Mozilla Firefox because Internet Explorer 11 has problems with Analytics although IE11 is a requeriment accepted in https://www.ptc.com/en/support/refdoc/ThingWorx_Analytics/8.4/Analytics_Server_Windows_Installation_Guide_8_4?&art_lang=en&posno=2&q=Analytics%208.4&DocumentType=Reference%20Document&source=search I think that PTC should change this requeriment.

 

Thank you for your help

Luis 

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3 replies

nsampat17-Peridot
17-Peridot
April 2, 2019

ljam,

 

Than you for posting your question to the PTC Community.

 

Are you seeing any error messages in your ThingWorx Platform Application Log or dialog pop ups in Analytics Builder / Workbench when attempting to access your model?

 

Is this only occurring with one dataset? Are you about to load different data and create a model, then profiles?

 

Can you provide the following information so that we may better assist you?

 

  • Version of ThingWorx Analytics
  • Version of ThingWorx Analytics Extensions
  • Version of ThingWorx Platform
  • Which OS these applications are installed to
  • ThingWorx Platform Log files
  • ThingWorx Analytics Log files (see https://www.ptc.com/en/support/article?n=CS268761)

Regards,

 

Neel

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ljam1-VisitorAuthorAnswer
1-Visitor
April 5, 2019

Hello @nsampat,

 

I have Analytics, Platform, Extension and Foundation with 8.4 trial version. I solved this problem installing Mozilla Firefox because Internet Explorer 11 has problems with Analytics although IE11 is a requeriment accepted in https://www.ptc.com/en/support/refdoc/ThingWorx_Analytics/8.4/Analytics_Server_Windows_Installation_Guide_8_4?&art_lang=en&posno=2&q=Analytics%208.4&DocumentType=Reference%20Document&source=search I think that PTC should change this requeriment.

 

Thank you for your help

Luis 

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nsampat17-Peridot
17-Peridot
April 5, 2019

Luis,

 

Thank you for the feedback, I am glad you were able to resolve your issue.

 

ThingWorx R&D is aware of the issue with IE11, and is currently working on a bug fix for this. You view the Knowledge Article describing this issue here.

 

Please let me know if you have any additional questions or concerns.

 

Regards,

 

Neel

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