Skip to main content
A
AP_958723617-Peridot
17-Peridot
October 16, 2021
Question

Error occurred while accessing the data provider

  • October 16, 2021
  • 2 replies
  • 1165 views

When i tried to delete datatable thing, this error is coming - "com.thingworx.common.exceptions.DataAccessException: [1,018] Data store unknown error: [Error occurred while accessing the data provider.]"

 

In Application Log, I can see - "Error in writing to Data Table for Feature : twx_composer, Product: THINGWORX_FOUNDATION Error : Unable to store license usage data in data table due to error:Unable to fetch license usage data from data table due to error:com.thingworx.common.exceptions.DataAccessException: [1,018] Data store unknown error: [Error occurred while accessing the data provider.]"

 

how to solve this!!

2 replies

C
cmorfin19-Tanzanite
19-Tanzanite
October 18, 2021

Hi @AP_9587236 

 

I would suggest that you enable stack tracing as per https://www.ptc.com/en/support/article/CS227712 and reproduce the error.

You should have a bit more details on the error in the errorLog.log file (not ApplicationLog.log)

 

Hope this helps

Christophe

 

S
slangleyCommunity Manager
Support
October 26, 2021

Hi @AP_9587236.

 

If you found the previous response helpful, please mark it as the Accepted Solution for the benefit of others with the same question.

 

Regards.

 

--Sharon

Terms & ConditionsAccessibility statement