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J
Jaye1-Visitor
1-Visitor
May 2, 2018
Solved

Error of installing Thingworx 8.2 platform

  • May 2, 2018
  • 18 replies
  • 6556 views

 Does anybody know how to fix the problem that is referred to by such message: There has been an error. A PostgresSQL database windows service is already configured on this server. The installation can not succeed until it is removed.

This error popped out every time when I try to install Thingworx 8.2 platform on my laptop. I couldn't find any relevant info on the google, neither could I find any residues of PostgresSQL on my machine.  

Can someone help me with this please?

 

Best answer by Jaye

Hi Cmorfin,

Thanks very much for your concern! The problem is now solved by clearing residual records of PostgresSQL on the system. 

Best regards,

Jaye

18 replies

H
hchanana16-Pearl
16-Pearl
May 2, 2018

Greetings @Jaye,

 

Which version of ThingWorx you are trying to install?

On which OS you are installing ThingWorx.

 

The OS should be compatible for installing ThingWorx. These details are provided in the System Requirement Guide.

 

Also check whether the postgres service exists in User services (start -> run -> services.msc) and look for the postgresql-[version] service

 

Thanks,

Himanshu

J
Jaye1-VisitorAuthor
1-Visitor
May 2, 2018

Hi Himanshu,

Thanks very much for your concern. The version is 8.2 and on Windows I am trying to install it. I checked the service list as you suggested and there is already a PostgresSQL 9.6 service. But the installation still couldn't succeed either by stopping or enabling the service. 

Thanks again!

 

Jaye

S
slangleyCommunity Manager
Support
May 2, 2018

Hi @Jaye.

 

You will need to uninstall the existing PostgreSQL service.  To do so, go to control Panel and look for Programs and Features (this option may vary depending on the version of windows you're running).  Locate PostgreSQL in the list, right-click and select the uninstall option.  Follow the instructions to complete the uninstall.

 

I would also recommend performing a clean boot before proceeding with the installation.

 

Regards.

 

--Sharon

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