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19-Tanzanite
Velkumar19-Tanzanite
19-Tanzanite
August 12, 2021
Question

ERROR - TW.Runtime.Workspace.Mashups.getWidget exception loading widget

  • August 12, 2021
  • 2 replies
  • 2220 views

Hi all,

 

I'm trying to create new Thingworx Widget using Apache echarts. I have created simple chart and imported into Thingworx. I'm able to see widget in Composer but when I try to see chart in runtime I'm getting below error :

17:54:40 ERROR - TW.Runtime.Workspace.Mashups.getWidget exception loading widget {
 name: Error,
 message: simplechartdoesn't exist
}

 

I checked JAVA OPTIONS everything looks fine. 

 

Thingworx Version : 9.2 ( Fresh Instance)

 

Could any one help me to solve this issue.

 

Thanks,
VR

2 replies

S
SachinSharma16-Pearl
16-Pearl
August 13, 2021

@Velkumar 

 

Try clearing browser and tomcat cache and see if it fixes the issue.

 

Regards,

Sachin

V
19-Tanzanite
Velkumar19-TanzaniteAuthor
19-Tanzanite
August 13, 2021

@SachinSharma Tried this method. Still no luck !

P
PEHOWE17-Peridot
17-Peridot
August 13, 2021

@Velkumar

 

Article - CS345409

 

Error - 'TW.Runtime.Workspace.Mashups.getWidget exception loading widget' is seen on loading mashup with widgets imported as extension

https://www.ptc.com/en/support/article/CS345409

 

Check java path in tomcat properties

 

Article - CS246176

 

ThingWorx Widget is not displayed causing "ERROR - TW.Runtime.Workspace.Mashups.getWidget exception loading widget"

https://www.ptc.com/en/support/article/CS246176

 

Just a few other items to check.

B
BogdanM1-Visitor
1-Visitor
August 19, 2021

Here are a few things you can check:

  • Make sure that the widget constructor name is the same for both the IDE and Runtime versions; if in your IDE file your extension is defined as
    TW.IDE.Widgets.simplechart = function () { ... }

    It should have the same name in the runtime file:

    TW.Runtime.Widgets.simplechart = function () { ... }
  • Make sure that there isn't something that prevents the combined extensions file from being evaluated completely. For example, a syntax error in any widget will prevent the extensions from loading at runtime, or an error thrown by a global statement could cause a part of the extension widgets to not load. You should use the browser inspector, rather than the Thingworx logs, to look into this.
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