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Ghandour1-Visitor
1-Visitor
March 19, 2020
Solved

Error while installing Analytics

Hello,

 

I have installed Foundation, now I am working on installing Analytics. I got what i believe are the needed data (Key ID and Thingworx IP address.

 

I have attached screenshots of what I used and the error messages I got.

 

Any advice will be appreciated.

 

Best,

Ghandour

GhandourAnswer
1-Visitor
March 23, 2020

Hi @cmorfin 

 

Thanks a lot for your great help. I am talking about ANSYS Twin. 

 

I will go forward and read the materials in the link you provided. I hope things get smoother from there.

 

Thanks again.

 

Best,

Ghandour

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17 replies

nsampat17-Peridot
17-Peridot
March 19, 2020

@Ghandour ,

 

Thank you for posting to the PTC Community.

 

I see in that attachment .docx, you are attempting to deploy ThingWorx Analytics using port 8080, but have SSL selected. Please verify that the port and SSL configuration are correct for the Platform Server you are using. Typically SSL is not used on the Dev Portal, so I would recommend deselecting "Use SSL?" box and trying again.

 

Regards,

 

Neel

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Ghandour1-VisitorAuthor
1-Visitor
March 19, 2020

Hi Neel,

 

Thanks a lot for your reply. I deselected the SSL, but I still get the same error. Are the other information are obtained the way I described in the word file? or differently?

 

Best,

Ahmed 

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cmorfin19-Tanzanite
19-Tanzanite
March 19, 2020

Hi @Ghandour 

 

In the docx file, the hostname for ThignWorx is incorrect.

You should enter the ip address or hostname, in the screenshot you have got an extra /Thingworx at then end of hostname which is not correct.

 

Christophe

 

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