Sorry to hear about your issue with the 8.2 Trial Edition installation. I have reached out to the team which supports Trial Editions, however, for your reference, you are also able to reach out to them directly via TWX-DevZoneHelp@ptc.com.

Best Regards,
Leigh

J

jwyatt

5-Regular Member

Greetings, I've looked through the installation logs you provided (thank you, btw). It appears that the first errors are that you had a previously-existing installation of TTE (or a failed installation at some previous point, and this current install attempt is still detecting "leftovers"). At present, when you uninstall a previous version of TTE (or have a failed install), a folder named "ThingWorxTrialEdition" is left behind. It's located in the "C:\Program Files (x86)" directory. You *MUST* manually delete this folder prior to installation, or the new install will fail. In addition, you must manually delete the old DockerMachinePTC Docker Container. You do this by opening a CLI with Admin privileges. You then issue the command "docker-machine rm DockerMachinePTC". Both steps should be performed immediately upon uninstall / failed-install of any TTE version (or at least prior to any re-install / upgrade attempt). These items and more are covered in the TTE installation instructions, which are part of the .zip download of TTE. We encourage reading the install instructions cover-to-cover prior to attempting an install, as there are definitely some "gotchas" such as described above. If you've already attempted these steps and are still experiencing an issue, please let us know. Thank you, Jason

J

Ju_01

Author

1-Visitor

Hello,

I have made several installs. Each time, I have deleted or renamed the folder "ThingWorxTrialEdition". Maybe this time I forgot...

About the DockerMachinePTC, I tried to delete it but it is not present. (When the install fail, many things are deleted automatically).

I think the main problem is here is log file:

Waiting for ThingWorx platform...
Executing check-http-response.exe -username "Administrator" -password "trUf6yuz2?_Gub" -hostname "192.168.99.1" -hostport "8080"
Script exit code: 1

Script output:
Waiting for platform to start
Waiting for platform to start
Waiting for platform to start
Waiting for platform to start
Waiting for platform to start
Waiting for platform to start
Waiting for platform to start
Waiting for platform to start
Waiting for platform to start
Waiting for platform to start
Error: Status code was not 200 after 5 minutes

Script stderr:
Program ended with an error exit code

Error running check-http-response.exe -username "Administrator" -password "trUf6yuz2?_Gub" -hostname "192.168.99.1" -hostport "8080": Program ended with an error exit code

The process can't get an answer from platform. I tried to deactivate windows firewall but still the same error.

I see that the installation use VirtualBox. On my computer, I have VmWare player installed. Can this be a problem ?

Any other idea ?

Thanks again.

Julien

J

jwyatt

5-Regular Member

As per the install instructions, we require the following:

Docker 17.09.0-ce if newer Windows

Docker Toolbox if Windows 7

I'm afraid I've never heard of "VmWare Player". VmWare Player is not something which is mentioned in the installation documentation as being supported.

And from the Docker installation instructions, they appear to only specifically call out Oracle VirtualBox:

https://docs.docker.com/machine/get-started/#prerequisite-information

I would definitely suggest using VirtualBox and the appropriate Docker as the next step.

Once again, please remember to uninstall TTE as Admin, delete the appropriate Windows folder that is left over, and issue the Admin CLI "docker-machine rm DockerMachinePTC" command before attempting the next install with VirtualBox present.

Thank you,

Jason

C

CRArko

5-Regular Member

Hello, Julien.

Have Jason Wyatt's replies provided sufficient information for you to get past this?

If so, please mark it as Solution Accepted, and if not let us know your current situation.

Thanks!

-- Craig A.

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