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Solved

Errors thingworx mashup design

Forum|Forum|6 years ago
October 22, 2019
3 replies
4531 views

Hello,

I have some errors when I open any mashup design in my Thingworx, I can't see this window and application.log show this:

**** Unable to fetch license file with device id e806cab0-2631-4cfa-9d0f-c7245b2ac6aa

**** Could not send response message. APIRequestMessage [requestId: 1545434, endpointId: -1, sessionId: -1, method: POST, entityName: SPARX_449223_THINGWORX_RemoteThing_8bf91c0e-2df8-4d23-a51a-7361539dafff, characteristic: Services, target: NotifyPropertyUpdate]

Someone knows about this error and could help me?

Thank you in advance

Design

Best answer by slangley

Hi @ljam.

I dug up your case and from what I could tell, it appears that the Device ID was incorrect in the original license file. if you updated your platform-settings.json to use a connected scenario, that could have resolved the issue. The system was handling the license update at that point and would have used the correct Device ID.

I'm glad your issue is resolved. We appreciate your participation in the community.

Regards.

--Sharon

P

PaiChung

22-Sapphire I

It is telling you it can't verify your Thingworx license properly.

Either make sure you enter the correct info so it can verify online.

Or check the offline licensing mode.

S

slangley

Support

Hi @ljam.

Is this a new ThingWorx installation? It sounds like Composer may be running in limited mode.

What was your procedure for generating the license? If you are generating the license manually, are you renaming it to license_capability_response.bin and placing it in \ThingworxPlatform? Also, are you removing all other *.bin files from that location? If not, it may be trying to load the wrong license file.

Please provide further details around your situation so we can assist further.

Regards.

L

ljam

Author

1-Visitor

Hello,

I think is a problem with license because my license expire 20 April 2019 and in the application log shows one warning with another expires attribute:

Invalid cookie header: "Set-Cookie: visid_incap_1771292=puoCI83qT4KdkxIGnVrXHWE9uV0AAAAAQUIPAAAAAAC72TC3cW0CGNNynnYDXXjK; expires=Wed, 28 Oct 2020 08:28:03 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Wed, 28 Oct 2020 08:28:03 GMT

Do you think the problem is that?

Thank you

Regards

S

slangley

Support

Hi @ljam.

Please let us know if you are still having issues. If so, please provide answers to the questions in the previous post.

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