Expired License

Question

I have an install of Thingworx that I let the license expire on.  In my attempt to re-license I encountered some problems and nothing seemed to work.  I'm the point were I gone so far as to delete everything from the ThingworxPlatform directory and left only the platform-settings.json file.  Upon restarting, the keystore-password file is created but nothing else.  No licenseRequestFile.txt or ignore_license_capability_responce.bin files are created.  I've tried using the old licenseRequestFile.txt file and I downloaded a new license_capability_responce.bin file but that didn't work either.
 
Any suggestions on what to try next?

slangley · Accepted Answer

Hi @dbseger.

As you know, the solution was to clear the contents of \ThingworxStorage and \ThingworxPlatform including the keystore-related files. The downside is that the application keys that were previously in use, were rendered unusable so new ones had to be created for any connections.

If you agree with this summary of the solution, please mark this post as the Accepted Solution for the benefit of others with the same issue.

Regards.

--Sharon

suverma · Answer

Hi @dbseger

Here are some links for license installation that can help you proceed further with installation:

Thingworx Licensing

Acquire License in Thingworx

You can also trying clearing your license cache if that helps, following these links:

How to clear corrupted license trusted storage in ThingWorx Platform

Note: Please ensure you are giving correct deviceID while generating new license.

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