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bkulkarni1-Visitor
1-Visitor
February 6, 2020
Solved

Extension are not importing in Thingworx 8.3

  • February 6, 2020
  • 2 replies
  • 1533 views

Hello,

  Extensions are not importing in thingworx8.3 i have added Extension import policy in plaform setting jason file but still its throwing error. I have checked error log also in that showing related to import policy.I have deployed twice thingworx.war file and restarted tomcat also. i have attached error log file.

bkulkarni_0-1580959379239.png

 

Best answer by bkulkarni

Thanks for your support

2 replies

R
rosharma16-Pearl
16-Pearl
February 6, 2020

Hi,

 

Make sure your ExtensionPackageImportPolicy tag should be inside PlatformSettingsConfig{} in your platform-settings.json file

placement of ExtensionPackageImportPolicy is actually causing the issue

from your screenshot seems like you have placed this ExtensionPackageImportPolicy  in PersistenceProviderPackageConfigs which is wrong i believe

    R
    raluca_edu17-Peridot
    17-Peridot
    February 6, 2020

    Hi,

     

    ExtensionPackageImportPolicy  should be inside PlatformSettingsConfig, not outside.

    Please check also this article: https://www.ptc.com/en/support/article?n=CS300115

     

    Modify platform-settings.json to have ExtensionPackageImportPolicy inside PlatformSettingsConfig and restart Tomcat.

    After this, you should be able to import extensions.

     

    Hope it helps,

    Raluca Edu

      B
      bkulkarni1-VisitorAuthorAnswer
      1-Visitor
      February 6, 2020

      Thanks for your support

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