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Aditya170216-Pearl
16-Pearl
April 30, 2025
Solved

Extension Exception: ExtensionPackageImportPolicy

Hi Everyone,

 

I have update the platform-settings file stil I am facing the package import policy issue:

 

Error: Extension Exception: ExtensionPackageImportPolicy: ExtensionPackage upload attempted while import disabled. Check the ExtensionPackageImportPolicy

 

Can anyone help me.

 

Best Regards

Rocko
RockoAnswer
19-Tanzanite
April 30, 2025

For one you could restart the whole machine.

A bit more lightweight would be -if you are on Windows- to go to Services and restart the Tomcat for your ThingWorx installation.

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4 replies

Rocko
Rocko19-Tanzanite
19-Tanzanite
April 30, 2025

Have you restarted the server after making the changes?

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    Aditya170216-PearlAuthor
    16-Pearl
    April 30, 2025

    Hi @Rocko ,

     

    Thanks for your reply.

     

    I am new to ThingWorx can you please tell me how to restart the server.

     

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    Rocko
    Rocko19-TanzaniteAnswer
    19-Tanzanite
    April 30, 2025

    For one you could restart the whole machine.

    A bit more lightweight would be -if you are on Windows- to go to Services and restart the Tomcat for your ThingWorx installation.

    Translate
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