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A
AP_1034300816-Pearl
16-Pearl
June 12, 2023
Question

Extension is not importing in one server but successfully imports in another server

  • June 12, 2023
  • 1 reply
  • 1059 views

I am getting these two Errors while importing print extension in localserver. But same extension got imported in other servers..

Extension Exception: java.io.FileNotFoundException: C:\PROGRA~2\THINGW~1\ThingworxStorage\extensions\temp\OpenPrintButton_fb423bfc-0460-43e2-b53c-0503b46e52ae\OpenPrintButton\ui\OpenPrintButton\images\button-disabled.png (Access is denied)

C:\Program Files (x86)\ThingWorxFoundation\tomcat\current\webapps\Thingworx\Common\extensions\chartWidget_ExtensionPackage\ui\lineChart\lineChart.ide.js (The system cannot find the file specified)

1 reply

S
slangleyCommunity Manager
Community Manager
June 12, 2023

Hi @AP_10343008.

 

I see that you're getting an Access denied error.  Did you try the import under the Administrator account?

 

Regards.

 

--Sharon

A
AP_1034300816-PearlAuthor
16-Pearl
June 13, 2023

From Administrator username also same error is coming.

S
slangleyCommunity Manager
Community Manager
June 13, 2023

Hi @AP_10343008.

 

Make sure the account configured to run the Tomcat service has full access to ThingworxStorage and all sub-folders.  Also, validate there are no space issues on the server.

 

Is everything configured the same in the 2 environments--same o/s version, same ThingWorx version, etc.?

 

Regards.

 

--Sharon

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