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AF_94405741-Visitor
1-Visitor
June 7, 2022
Question

Failed to create SecurityManager, Failed to load SecretProvider

  • June 7, 2022
  • 1 reply
  • 1465 views

Hello,
I am trying to use docker, i followed this tutorial:

https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/ThingWorxDockerGuide/thingworx_docker_landing_page.html#

However, I get this error:

 

Failed to create SecurityManager, Failed to load SecretProvider

 

 This link does not give info for docker: https://www.ptc.com/en/support/article/CS305796

 

Does anyone have an idea?

Regards

 

EDIT: I have the same error as this one: https://www.ptc.com/en/support/article/cs328592
However, I am using the h2 database so there is no docker-compose-h2-clustered folder

1 reply

S
slangleyCommunity Manager
Support
June 16, 2022

Hi @AF_9440574

 

Did you run through the steps in the first article you mentioned for resolving any config issues?  Did you check for any typos in your script?  What version of ThingWorx are you running?  Did you validate that the PTC support account you are using for licensing is valid?

 

Have you checked the logs at /ThingworxStorage/logs or <tomcat_home>/logs for possible causes?

 

Regards.

 

--Sharon

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