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14-Alexandrite
March 6, 2020
Solved

FileRepositoryDownloader with Internet Explorer in 8.5.x

  • March 6, 2020
  • 1 reply
  • 1201 views

Since upgrading from ThingWorx 8.3.3/Navigate 1.8 to the 8.5.x versions, we've been having problems with FileRepositoryDownloader in Internet Explorer.  I have a service that copies a PDF file into a repository and sends the URL to a WebFrame widget (bound to the WebFrame's URL).  It worked fine with all browsers in 8.3.3.  It works fine in 8.5.x with a Chrome browser, but IE and Edge display nothing in the WebFrame - the WebFrame is completely empty.

 

With IE, this appears in the Application log:

2020-03-06 14:09:38.249-0500 [L: ERROR] [O: c.t.w.FileRepositoryDownloadHttpServlet] [I: ] [U: xxxx] [S: ] [P: ] [T: http-nio-80-exec-1010] Internal Error:
2020-03-06 14:09:38.249-0500 [L: ERROR] [O: c.t.w.FileRepositoryDownloader] [I: ] [U: xxxx] [S: ] [P: ] [T: http-nio-80-exec-1010] Internal Error: java.io.IOException: An established connection was aborted by the software in your host machine

 

That error does not happen when using Chrome.

 

Has anyone else experienced this?  I have a case open with PTC right now, but just curious if someone else has come across it.

 

Best answer by raluca_edu

Hi,

 

Starting 8.5.x, IE browser is not supported anymore with ThingWorx and Edge needs to be at v44, because only Edge v44 + is supported.

 

If there is an issue with rendering data with Edge 44, then it will be investigating in the case you already open.

 

Hope it helps,

Raluca Edu

 

1 reply

17-Peridot
March 9, 2020

Hi,

 

Starting 8.5.x, IE browser is not supported anymore with ThingWorx and Edge needs to be at v44, because only Edge v44 + is supported.

 

If there is an issue with rendering data with Edge 44, then it will be investigating in the case you already open.

 

Hope it helps,

Raluca Edu

 

DanWolf14-AlexandriteAuthor
14-Alexandrite
March 9, 2020

That probably explains it then.  Thanks!