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AgriSense1-Visitor
1-Visitor
November 13, 2018
Solved

Foundation Installation Issue: "Could not verify Java"

  • November 13, 2018
  • 3 replies
  • 3578 views

Hello forum,

 

I'm trying to install Foundation and keep getting this error soon after the PTC logo appears on the screen: "There has been an error. Could not verify java, please install the required Java version." This is on windows 7, so I tried on my other machine on windows 10, with same result.

 

Using the latest version of Java - 1.8.0_191.

 

Am I meant to roll back the Java installation?

    Best answer by slangley

    Hi @AgriSense.

     

    Make sure you are running 64-bit java.  You can review the system requirements here.

     

    Regards.

     

    --Sharon

     

    If my response has answered your question, please mark it as the Accepted Solution, for the benefit of others who may have the same question.

    3 replies

    P
    PaiChung22-Sapphire I
    22-Sapphire I
    November 13, 2018

    Not sure when the check happens, but usually this is 'configured' when Tomcat is installed.

    You may want to check your configuration and make sure Tomcat is properly pointed to java

    or else check your Environment variables to see what the java path is.

    S
    slangleyCommunity ManagerAnswer
    Support
    November 13, 2018

    Hi @AgriSense.

     

    Make sure you are running 64-bit java.  You can review the system requirements here.

     

    Regards.

     

    --Sharon

     

    If my response has answered your question, please mark it as the Accepted Solution, for the benefit of others who may have the same question.

    M
    mgoel5-Regular Member
    5-Regular Member
    November 21, 2018

    @AgriSense

     

    Hope you are doing good. Could you please confirm if the issue has been resolved.

     

    If yes, please mark the answer as accept as solution for the future reference. Thank you in advance.

    Regards-Mohit Goel

    O
    OldBigOne1-Visitor
    1-Visitor
    November 30, 2018

    Did you get an answer to this? I am having the same issue. I am running Java 8.0.1910.12

    O
    OldBigOne1-Visitor
    1-Visitor
    November 30, 2018

    Resolved the issue by installing Jave SE Development Kit 8.0.1910.12

    Originally I had only installed Java and not Java Development kit

      S
      slangleyCommunity Manager
      Support
      December 5, 2018

      Hi @AgriSense.

       

      Just wondering if you had found a solution to your issue.  If one of the previous responses helped you to resolve it, please mark the appropriate one as the Accepted Solution for the benefit of others who may encounter the same issue.

       

      Regards.

       

      --Sharon

      G
      garryp1231-Visitor
      1-Visitor
      May 30, 2019

      Try this version-->

      Java_Development_Kit_(64bit)_v8.0.1910.12

       

      works for me 

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