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nahuel14-Alexandrite
14-Alexandrite
June 8, 2020
Solved

Git BackUp Extension Unknown Protocol Error

  • June 8, 2020
  • 2 replies
  • 1947 views

Hi,

 

When trying to export data project trough the mashup GitBackup.Main.Mashup the export button keeps loading and I get no answer.

I tried executing the service ExportProjectData directly but I get the following message

"Error executing service ExportProjectData. Message :: unknown protocol: about - See Script Error Log for more details"

I checked the ScriptLog but the message is almost the same as above, giving no further detail on how to troubleshoot.

Any suggestions?

 

Regards,

Nahuel

 

Best answer by VladimirRosu_116627

Hi @nahuel ,

 

I will assume you are speaking about version 3.0.1.

There is a hint in the message: it complains that the protocol it tried to use is "about:". I'm thinking that the URL autodetect mechanism failed, and we need to understand why.

 

I am listing a series of actions and questions that you should do:

1. Open the Things["ExtensionImportTargets"] and check if the property "importTargets" contains a) a single row and b) a value similar with "https://192.168.91.140:8443/Thingworx "

2. If you can (it requires access to the logs folder in the ThingworxStorage folder) check the "ScriptErrorLog.log" file and find the line number where the error occured. Hint: The error message should be the same as the one in the ScriptLog and it should have the line number at the end.

2 replies

V
VladimirRosu_11662719-TanzaniteAnswer
19-Tanzanite
June 12, 2020

Hi @nahuel ,

 

I will assume you are speaking about version 3.0.1.

There is a hint in the message: it complains that the protocol it tried to use is "about:". I'm thinking that the URL autodetect mechanism failed, and we need to understand why.

 

I am listing a series of actions and questions that you should do:

1. Open the Things["ExtensionImportTargets"] and check if the property "importTargets" contains a) a single row and b) a value similar with "https://192.168.91.140:8443/Thingworx "

2. If you can (it requires access to the logs folder in the ThingworxStorage folder) check the "ScriptErrorLog.log" file and find the line number where the error occured. Hint: The error message should be the same as the one in the ScriptLog and it should have the line number at the end.

    SwapnilP
    SwapnilP13-Aquamarine
    13-Aquamarine
    June 23, 2020

    By Default it is set as below. Need to change baseURL as per your comment.

    SwapnilP_1-1592918326827.png

     

    Swapnil
    S
    slangleyCommunity Manager
    Support
    June 30, 2020

    Hi @nahuel.

     

    If one of the previous responses answered your question, please mark the appropriate one as the Accepted Solution for the benefit of others with the same question.

     

    That you for participating in our community!

     

    Regards.

     

    --Sharon

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