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jensc17-Peridot
17-Peridot
August 22, 2023
Solved

Having to login to composer multiple times before logged in

  • August 22, 2023
  • 4 replies
  • 3363 views

Hello everyone,

 

I wanted to check if other people also have the same issue where you get the prompt to login (Chrome prompt similar to this):

jensc_0-1692705592782.png

 

to the composer but after pressing sign in with correct information, the popup will come back at the very least one more time and you have to press sign in again.

 

This keeps happening even though I am sure I have the correct username and password saved in the chrome "wallet".

 

I know others in my company also have this issue, so it would be nice to know if it is an issue within our company or if others also face it.

 

Thanks,

Jens

    Best answer by slangley

    Hi everyone.

     

    This is a problem that our R&D teams have looked at in the past.  To fix it would require risky changes to the design of the product, and those risks outweigh the benefit.  Therefore, there are no plans to address this behavior.

     

    We apologize for the annoyance.

     

    Regards.

     

    --Sharon

    4 replies

    pshashipreetham
    18-Opal
    pshashipreetham18-Opal
    18-Opal
    August 22, 2023

    Hi @jensc ,

     

    Thanks for posting this issue. Even though I face this issue daily, I need to investigate the root cause of it in the backend.

     

    Thanks,

    V
    19-Tanzanite
    Velkumar19-Tanzanite
    19-Tanzanite
    August 23, 2023

    Hi @jensc 

     

    I found this article but it looks very old - https://www.ptc.com/en/support/article/CS235234

     

    Maybe try to clear the browser cache as suggested that might fix the issue 

     

    /VR

     

     

     

     

    J
    jensc17-PeridotAuthor
    17-Peridot
    August 23, 2023

    Hello @Velkumar,

     

    I have now cleared my cache, I'll come back in a day or two once I've been able to test it a few times.

     

    Thanks,

    Jens

    Z
    ZbigniewK12-Amethyst
    12-Amethyst
    August 23, 2023

    Hello,

    This same problem, but not so regularly. Mostly it starts first time, but sometimes have to fill data again.

    With password manager, I'm sure there was no spelling mistakes 😉

    Did not try to solve it, got used to that. 
     

    J
    jensc17-PeridotAuthor
    17-Peridot
    August 28, 2023

    Hello everyone,

     

    I had some back and forth with my infrastructure team and understood that there had been some changes for the AD domain servers.

    So the following:

    jensc_0-1693205760485.png

    Should be fixed by making sure we have the correct hostnames for the AD servers in our TWX platforms.

     

    However even after changing to the new AD server in one of the platforms, we still face the same issue.

    First time logging in I have to login twice to actually be able to login.

     

    I'm thinking it might be worth opening a support case for this.

     

    Will post again when there is some new information.

     

    Regards,

    Jens

    S
    slangleyCommunity ManagerAnswer
    Community Manager
    August 28, 2023

    Hi everyone.

     

    This is a problem that our R&D teams have looked at in the past.  To fix it would require risky changes to the design of the product, and those risks outweigh the benefit.  Therefore, there are no plans to address this behavior.

     

    We apologize for the annoyance.

     

    Regards.

     

    --Sharon

      P
      PreetiGupta15-Moonstone
      15-Moonstone
      February 29, 2024

      @slangley  

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