Skip to main content
J
justinoberle1-Visitor
1-Visitor
August 12, 2020
Solved

Hosted trial will not connect via Java SDK

  • August 12, 2020
  • 1 reply
  • 1956 views

I Started a new hosted trial and it is version 9.0. I am using the same code I used to connect with the old trial except I changed the app key and URI to match the new hosted trial. I am getting these errors when trying to connect....

13:03:01.139 [Client-EndpointMonitor-1] ERROR c.t.c.c.c.n.NettyClientConnectionFactory - Exception occurred while connecting to server
java.lang.IllegalArgumentException: port out of range:-1

 

and...

13:03:01.139 [Client-EndpointMonitor-1] ERROR c.t.c.c.e.ClientCommunicationEndpoint - Refilling connections on [endpoint 0, uri: wss://pp-2008121712nk.devportal.ptc.io/Thingworx/WS] failed : null
13:03:01.139 [Client-EndpointMonitor-1] ERROR c.t.c.c.e.ClientCommunicationEndpoint - Exception refilling connections was:
java.lang.NullPointerException: null

 

 

here is the complete console....

13:03:00.770 [main] DEBUG i.n.u.i.l.InternalLoggerFactory - Using SLF4J as the default logging framework
13:03:00.780 [main] DEBUG i.n.c.MultithreadEventLoopGroup - -Dio.netty.eventLoopThreads: 16
13:03:00.801 [main] DEBUG i.n.util.internal.PlatformDependent - Platform: Windows
13:03:00.804 [main] DEBUG i.n.util.internal.PlatformDependent0 - -Dio.netty.noUnsafe: false
13:03:00.804 [main] DEBUG i.n.util.internal.PlatformDependent0 - Java version: 8
13:03:00.806 [main] DEBUG i.n.util.internal.PlatformDependent0 - sun.misc.Unsafe.theUnsafe: available
13:03:00.806 [main] DEBUG i.n.util.internal.PlatformDependent0 - sun.misc.Unsafe.copyMemory: available
13:03:00.807 [main] DEBUG i.n.util.internal.PlatformDependent0 - java.nio.Buffer.address: available
13:03:00.807 [main] DEBUG i.n.util.internal.PlatformDependent0 - direct buffer constructor: available
13:03:00.809 [main] DEBUG i.n.util.internal.PlatformDependent0 - java.nio.Bits.unaligned: available, true
13:03:00.809 [main] DEBUG i.n.util.internal.PlatformDependent0 - jdk.internal.misc.Unsafe.allocateUninitializedArray(int): unavailable prior to Java9
13:03:00.809 [main] DEBUG i.n.util.internal.PlatformDependent0 - java.nio.DirectByteBuffer.<init>(long, int): available
13:03:00.809 [main] DEBUG i.n.util.internal.PlatformDependent - sun.misc.Unsafe: available
13:03:00.810 [main] DEBUG i.n.util.internal.PlatformDependent - -Dio.netty.tmpdir: C:\Users\JUSTIN~1.OBE\AppData\Local\Temp (java.io.tmpdir)
13:03:00.810 [main] DEBUG i.n.util.internal.PlatformDependent - -Dio.netty.bitMode: 64 (sun.arch.data.model)
13:03:00.811 [main] DEBUG i.n.util.internal.PlatformDependent - -Dio.netty.noPreferDirect: false
13:03:00.811 [main] DEBUG i.n.util.internal.PlatformDependent - -Dio.netty.maxDirectMemory: 3786407936 bytes
13:03:00.811 [main] DEBUG i.n.util.internal.PlatformDependent - -Dio.netty.uninitializedArrayAllocationThreshold: -1
13:03:00.812 [main] DEBUG io.netty.util.internal.CleanerJava6 - java.nio.ByteBuffer.cleaner(): available
13:03:00.829 [main] DEBUG io.netty.channel.nio.NioEventLoop - -Dio.netty.noKeySetOptimization: false
13:03:00.829 [main] DEBUG io.netty.channel.nio.NioEventLoop - -Dio.netty.selectorAutoRebuildThreshold: 512
13:03:00.836 [main] DEBUG i.n.util.internal.PlatformDependent - org.jctools-core.MpscChunkedArrayQueue: available
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.numHeapArenas: 16
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.numDirectArenas: 16
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.pageSize: 8192
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.maxOrder: 11
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.chunkSize: 16777216
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.tinyCacheSize: 512
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.smallCacheSize: 256
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.normalCacheSize: 64
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.maxCachedBufferCapacity: 32768
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.cacheTrimInterval: 8192
13:03:01.114 [main] DEBUG i.n.buffer.PooledByteBufAllocator - -Dio.netty.allocator.useCacheForAllThreads: true
13:03:01.116 [main] DEBUG i.n.u.i.InternalThreadLocalMap - -Dio.netty.threadLocalMap.stringBuilder.initialSize: 1024
13:03:01.116 [main] DEBUG i.n.u.i.InternalThreadLocalMap - -Dio.netty.threadLocalMap.stringBuilder.maxSize: 4096
13:03:01.123 [main] INFO c.t.c.c.p.ClientMessageProcessor - Created new ClientMessageProcessor [minPoolSize: 4, maxPoolSize: 10, maxThreadLife: 10000, maxQueueSize: 1000]
13:03:01.124 [main] DEBUG c.t.c.c.e.m.ConnectivityMonitorTask - Initializing CommunicationEndpoint Connection Monitor...
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
13:03:01.126 [Client-EndpointMonitor-1] DEBUG c.t.c.c.e.m.ConnectivityMonitorTask - Resetting duty cycle
13:03:01.127 [Client-EndpointMonitor-1] DEBUG c.t.c.c.e.m.ConnectivityMonitorTask - Entering duty cycle ON
BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB
13:03:01.127 [Client-EndpointMonitor-1] INFO c.t.c.c.e.m.ConnectivityMonitorTask - Endpoint not connected [name: EP_0, id: 0]. Attempting [re]connect in 0 seconds...
13:03:01.127 [Client-EndpointMonitor-1] DEBUG c.t.c.c.e.ClientCommunicationEndpoint - Clearing endpoint authentication data [id: 0]
13:03:01.127 [Client-EndpointMonitor-1] INFO c.t.c.c.e.ClientCommunicationEndpoint - Needed to refill connections on client endpoint [id: 0] : [active: 0, max: 1]
13:03:01.139 [Client-EndpointMonitor-1] ERROR c.t.c.c.c.n.NettyClientConnectionFactory - Exception occurred while connecting to server
java.lang.IllegalArgumentException: port out of range:-1
at java.net.InetSocketAddress.checkPort(Unknown Source) ~[na:1.8.0_231]
at java.net.InetSocketAddress.createUnresolved(Unknown Source) ~[na:1.8.0_231]
at io.netty.bootstrap.Bootstrap.connect(Bootstrap.java:126) ~[netty-all-4.1.15.Final.jar:4.1.15.Final]
at com.thingworx.communications.client.connection.netty.NettyClientConnectionFactory.createConnection(NettyClientConnectionFactory.java:395) ~[thingworx-communications-client-development.server.build-b679.jar:na]
at com.thingworx.communications.client.endpoints.ClientCommunicationEndpoint.refillConnections(ClientCommunicationEndpoint.java:230) [thingworx-communications-client-development.server.build-b679.jar:na]
at com.thingworx.communications.common.endpoints.monitor.ConnectivityMonitorTask.dutyCycleOn(ConnectivityMonitorTask.java:159) [thingworx-communications-client-development.server.build-b679.jar:na]
at com.thingworx.communications.common.endpoints.monitor.ConnectivityMonitorTask.run(ConnectivityMonitorTask.java:306) [thingworx-communications-client-development.server.build-b679.jar:na]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.8.0_231]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.8.0_231]
at java.lang.Thread.run(Unknown Source) [na:1.8.0_231]
13:03:01.139 [Client-EndpointMonitor-1] ERROR c.t.c.c.e.ClientCommunicationEndpoint - Refilling connections on [endpoint 0, uri: wss://pp-2008121712nk.devportal.ptc.io/Thingworx/WS] failed : null
13:03:01.139 [Client-EndpointMonitor-1] ERROR c.t.c.c.e.ClientCommunicationEndpoint - Exception refilling connections was:
java.lang.NullPointerException: null
at com.thingworx.communications.client.connection.netty.NettyClientConnectionFactory.createConnection(NettyClientConnectionFactory.java:411) ~[thingworx-communications-client-development.server.build-b679.jar:na]
at com.thingworx.communications.client.endpoints.ClientCommunicationEndpoint.refillConnections(ClientCommunicationEndpoint.java:230) ~[thingworx-communications-client-development.server.build-b679.jar:na]
at com.thingworx.communications.common.endpoints.monitor.ConnectivityMonitorTask.dutyCycleOn(ConnectivityMonitorTask.java:159) [thingworx-communications-client-development.server.build-b679.jar:na]
at com.thingworx.communications.common.endpoints.monitor.ConnectivityMonitorTask.run(ConnectivityMonitorTask.java:306) [thingworx-communications-client-development.server.build-b679.jar:na]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.8.0_231]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.8.0_231]
at java.lang.Thread.run(Unknown Source) [na:1.8.0_231]
13:03:01.140 [Client-EndpointMonitor-1] INFO c.t.c.c.e.m.ConnectivityMonitorTask - Endpoint reconnection was unsuccessful [name: EP_0, id: 0]
13:03:02.155 [Client-EndpointMonitor-1] DEBUG c.t.c.c.e.m.ConnectivityMonitorTask - Entering duty cycle ON
13:03:02.155 [Client-EndpointMonitor-1] INFO c.t.c.c.e.m.ConnectivityMonitorTask - Endpoint not connected [name: EP_0, id: 0]. Attempting [re]connect in 60 seconds...
13:03:31.358 [main] WARN c.t.s.simplething.SimpleThingClient - Client did not connect within 30 seconds. Exiting
13:03:31.358 [main] INFO c.t.s.simplething.SimpleThingClient - SimpleThingClient is done. Exiting

Best answer by justinoberle

Ah I got it. I was using the wrong port number. I used this one and it works now. Thanks!

wss://pp-2008121712nk.devportal.ptc.io:8443/Thingworx/WS

 

Just so I don't go crazy, where do I find out what port number I am using? I used the old one 8443 and it worked but I never knew where it came from.

1 reply

V
VladimirRosu_11662719-Tanzanite
19-Tanzanite
August 12, 2020

Can you add the port to your URI? I have a feeling the old URL contained the port and maybe this was forgotten when you copy/pasted the new URI.

J
justinoberle1-VisitorAuthor
1-Visitor
August 12, 2020

I have tried these with no luck

wss://pp-2008121712nk.devportal.ptc.io/Thingworx/WS ///////// this is way I had it set up on the old hosted trial

wss://pp-2008121712nk.devportal.ptc.io:90/Thingworx/WS ///////// tried setting a port number and get a timeout waiting for websocket handshake

wss://pp-2008121712nk.devportal.ptc.io:80/Thingworx/WS //////// same as above

ws://pp-2008121712nk.devportal.ptc.io/Thingworx/WS ///////// same as first

 

No luck with these

J
justinoberle1-VisitorAuthorAnswer
1-Visitor
August 12, 2020

Ah I got it. I was using the wrong port number. I used this one and it works now. Thanks!

wss://pp-2008121712nk.devportal.ptc.io:8443/Thingworx/WS

 

Just so I don't go crazy, where do I find out what port number I am using? I used the old one 8443 and it worked but I never knew where it came from.

    Terms & ConditionsCookie settingsAccessibility statement