Skip to main content
F
feil1-Visitor
1-Visitor
June 25, 2019
Question

How to obtain device-id (licenceRequestFile) when thingworxs not starting to generate one

  • June 25, 2019
  • 1 reply
  • 4227 views

Everyone knows how I can generate an device-id respectively licenceRequestFile if thingworxs is not starting because the licence is not valid any more? 
We renewed our licence and would like to activate thingworxs via offline-mode because we have a  strict company proxy which we cannot deactivate and ptc don't think about implementing an proxy setting for communicating with the licence-server.

Anyone has an idea?

1 reply

P
posipova20-Turquoise
20-Turquoise
June 25, 2019

Please refer to this article https://www.ptc.com/en/support/article?n=CS271439

 

Let me know if this helps (or doesn't)!

F
feil1-VisitorAuthor
1-Visitor
June 25, 2019

That's absolutely not helpful! That was the first think I found and read before I createt this topic. If you know the article and read my problem you would know that I can not do what's suggested in the article because I cannot start thingworx, I quote....
If licenseRequestFile.txt does not exist(as mentioned in the article), use one of the following two methods for obtaining the Device ID:

    1. Run the GetInstanceID service on Subsystems > LicensingSubsystem
    2. Review \ThingworxStorage\logs\ApplicationLog.log for the startup information

and the logs also don't show my DeviceID or help in any other way. So what should I do know?

S
slangleyCommunity Manager
Community Manager
June 25, 2019

Hi @feil.

 

May I suggest that we open a case for this issue?  If you can provide the ThingWorx version you're running, I will be happy to do so on your behalf.

 

Regards.

 

--Sharon

Terms & ConditionsCookie settingsAccessibility statement