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domjeff1-Visitor
1-Visitor
July 15, 2021
Question

How to transfer Thingworx license to another hardware?

We would like to transfer ThingWorx 8.4 license from one hardware to another hardware, is it possible? And if it is then how do we do that? I have tried to search for it but it is the closest that I could get:

https://community.ptc.com/t5/ThingWorx-Developers/Thingworx-8-2-deactivation-and-licence-transfer/td-p/518629

 

It looks like we need to deactivate it first but I don't get the full step from deactivation, transfer, and activation back. Can someone help?

4 replies

zyuan15-Regular Member
5-Regular Member
July 15, 2021

The license is applied with Device ID , so it does not support transfer from different hardware environment. If you have valid license permission, why not apply a new one directly?  The new license is also included in your commercial agreement without extra cost.

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domjeff1-VisitorAuthor
1-Visitor
July 16, 2021

Thanks for the answer. It is for my customer so I have no access to their license management. The only thing I can do is to give the advice. Can we do it by our self or we need to contact PTC team for this?

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zyuan15-Regular Member
5-Regular Member
July 16, 2021
You can tell your client to apply for new license directly, if they meet problem in the process, a TS case is welcomed.
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