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Gizem_Turan1-Visitor
1-Visitor
July 10, 2020
Solved

HTTP Error 404 - ThingWorx Composer - 8.5

  • July 10, 2020
  • 1 reply
  • 4359 views

I am facing suddenly the issue that I can not open the Composer, I am getting the message "HTTP Error 404. The requested resource is not found" in Google Chrome.

 

I have just installed (separetely from Thingworx) SQL Server and Reporting Services on the same machine where ThingWorx is also installed.. I do not know if this is causing the Problem??? Because my ThingWorx platform did work before.. The database is Standard h2 like coming from the Installation.

 

I have restarted tomcat several times - but it did not help.

 

Attached is a log file whih I found in tomcat/logs ...

Best answer by hchanana

Hi @Gizem_Turan ,

 

The issue was occurring due to improper permissions on the ThingworxStorage folder

We provided Full Access to the Users group of Window OS under security tab and after that we were able to login in thingworx.

 

Thanks,

Himanshu

 

1 reply

H
hchanana16-Pearl
16-Pearl
July 10, 2020

Hi @Gizem_Turan ,

 

Looking at the logs, it seems like thingworx database is read only and due to which application is not getting started.

 

Can you check the database status by creating any test table in thingworx database.

Also you can try restarting database services.

 

Thanks,

Himanshu

G
Gizem_Turan1-VisitorAuthor
1-Visitor
July 13, 2020

Hello @hchanana,

 

thank you for your answer!

 

I am very new to ThingWorx and one of my colleagues has installed and configured it. He is not available at the moment.. I do not know how to create something in the database without using the Composer (which is not Opening regarding to my issue).

Can you describe me the steps for it? And which services belong to the database?

 

Another Point is that on Friday after I wrote this post, I stopped all SQL Services (which were installed separately of ThingWorx) and after that it is possible to enter Login data when loading the Composer Webpage, but after I enter it, I am receiving now a "500 unexpected error - contact your System Administrator for more Details"..

Just for additional information.

 

Thank you very much for your support,

Gizem

H
hchanana16-Pearl
16-Pearl
July 13, 2020

Hi @Gizem_Turan ,

 

Can you please share complete logs from your C:\ThingworxStorage\logs folder and platform-settings.json file from C:\ThingworxPlatform folder

 

Thanks,

Himanshu

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